Interactive workshops that equip your people with the mindset, motivation and tools required to succeed
In today’s competitive business landscape, organisations and their teams are tasked with navigating a challenging external environment – from economic uncertainties right up to evolving customer expectations. Against this complex backdrop, empowering your people to adapt, learn, and consistently deliver outstanding customer service is crucial.
Our series of interactive workshops, delivered by our Academy experts, provide succinct and personalised learning experiences focused on tangible outcomes. Stay ahead of the competition by improving the skills, engagement, and impact of your teams.
Our member-only workshops are led by experienced Learning & Development Consultants and include group discussions, breakout rooms, live chat, whiteboards, case studies and scenarios to bring the subject matter to life.
The workshops are delivered:
- Training personalised to your organisation
- Can be a half day or a full day
- Personalised through emphasis with delivery
- Full day workshops can also be delivered in-person and can include case studies and scenarios specific to your organisation
- Groups of up 10-12 people
Please contact your Client Development Director or email us at firstname.lastname@example.org to find out more.
- Half-day interactive sessions
- Join with other service professionals from other member organisations
Leaders and managers responsible for:
Customer Metrics (18 Jan 2024) Virtual Event
Handling Challenging Customer Interactions (22 Jan 2024) Virtual Event
Customer Service Root Cause Analysis (9 Feb 2024) Virtual Event
Hilton Garden Inn, 1 Brunswick Square Brindleyplace Birmingham B1 2HW
Introduction to Vulnerable Customers (11 Mar 2024) Virtual Event
Handling Complaints Effectively: 19 Mar 24 Virtual Event
Manchester City Centre
Connecting Customers with Digital: 25 April 24 Virtual Event
Get in touch with us today