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The All-Party Parliamentary Group on Customer Service

We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords.

We invite expert speakers and organisations from outside Parliament to meetings to provide their perspective. The APPG conforms to rules concerning transparent funding and working in a cross-party manner.

We established the APPG in July 2014 to raise awareness and understanding of customer service amongst parliamentarians, and to establish a dialogue with UK organisations across all sectors.

Members are drawn from across the political spectrum and we typically debate the impact of customer service on economic growth, business performance and public services. The high street, transport, the skills agenda, AI, data and employability are also recurring themes.

Our chairs and officers are:

  • Philip Davies (Con), Chair and Registered Contact
  • Andrew Lewer (Con), Vice Chair
  • Liz Twist (Lab), Vice Chair
  • Steven Bonnar (SNP), Vice Chair
  • Margaret Ferrier (Independent), Vice Chair
  • Baroness Bennett of Manor Castle (Green Party), Vice Chair
APPG on Customer Service

Our recent APPG meetings

APPG on Customer Service: Social Housing

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG on Customer Service: Worker Abuse

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG on Customer Service: National Skills Fund, skills shortages and customer service

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG
APPG on Back our essential workers: Service with Respect campaign (6 July 2021)

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG
APPG on Service with Respect campaign (27 May 2021)

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG on Back our essential workers: Service with Respect campaign (25 Feb 2021)

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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APPG on Back our essential workers: Service with Respect campaign (1 Oct 2020)

The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist…

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Social distancing and the future of the high street

The APPG was attended by: - Philip Davies MP, Chair - Chris Evans MP, Co-Chair…

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Please note, this is not an official website of the House of Commons or the House of Lords and has not been approved by either House or its committees. All-Party Parliamentary Groups are informal groups of Members of both Houses with a common interest in particular issues. The views expressed in this section of our website are those of the group.

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