Our research shows that developing customer service skills, behaviour and mindset in your organisation will increase customer satisfaction, which in turn leads to better financial performance.
Using our ServiceFocus suite of training courses, you can develop, refresh, improve your team’s customer service skills.
They are suitable for customer facing employees, team leaders and managers – so you can build a consistent culture of service across your organisation.
Real impact, really quickly
All four courses have an improvement outcome for the individual, the organisation, and the customer. We encourage participants to work on live projects and actions during or straight after completion of the course, so you see a return on investment with tangible outputs straight away.
Designed to fit your requirements
Supporting consistency and high standards, our courses can be used stand alone or as part of your overall people development programmes. They are short modular courses with a choice of delivery methods – either delivered via our Academy or in-house by approved trainers.
Our customer service training courses – suitable for customer facing people, team leaders and managers – enable you to build a consistent culture of service across your organisation.
“With the knowledge and understanding I have gained during the FirstImpressions sessions I have already started to transform my approach to personal and professional challenges.”
– Callie Hanmer, Customer Services, Staffordshire County Council –
part 1 – Creating and sustaining a customer focused environment, and
part 2 – Creating and sustaining a customer focused team.
Customer Service Root Cause Analysis (18 Oct 2023) Virtual Event
Handling Challenging Customer Interactions (27 Oct 2023) Virtual Event
7 Key themes for Successful Service Leaders (1 Nov 2023) Virtual Event
Customer Journey Mapping (07 Nov 2023) Virtual Event