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Rob is a professionally qualified Learning and Development Consultant, with over 20 years’ experience within customer services. He has a strong background in operational management across hospitality and retail sectors.

Rob has been in the Learning and Development industry since 1989 most recently working as a freelance training consultant with vast experience as a learning and development professional including the development, delivery and evaluation of blended learning interventions as well as the assessment and quality assurance of professional qualifications.

Rob has operated at all levels, in management and non-management roles in a wide range of sectors including hospitality, retail, food production, manufacturing, financial, education, public sector and charities. His drive, energy and commitment are some of the hallmarks of him as an engaging and impactful facilitator. Rob has been a Learning and Development Consultant with the Institute’s Academy since 2016 , developing and delivering on the portfolio of courses and specialist workshops (both physical and virtual). With a strong customer service background, operational focussed and a sound commercial awareness he is able to clearly demonstrate the significant value he adds in all he undertakes.

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