Customer Experience driving Business Performance [Podcast]
February 26, 2021Listen to Jo Causon, Institute’s CEO, in conversation with Jamie Thorpe, Head of Experience Management at Ipsos, discussing the relationship...
Weekly webinar: Head to Head Interviews with Business Leaders
February 23, 2021Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing.
Webinar: Head to Head with Peter Cross (John Lewis)
February 23, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
As the crisis rages on; we must live for today – but plan for tomorrow
February 23, 2021By Jo Causon, CEO, The Institute of Customer Service Grim headlines earlier this week, reporting that Britain’s economy experienced the...
Retail sales plummet 8.2% in January, latest ONS figures reveal
February 22, 2021“As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are...
Webinar: Head to Head with Heather Smith (LV= General Insurance Direct)
February 17, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
As we navigate the fallout from Brexit; excellent service has never been more crucial
February 16, 2021By Jo Causon, CEO, The Institute of Customer Service As the Covid-19 pandemic rages on, the focus for many businesses...
We have a real opportunity to re-shape our future – let’s not waste it
February 10, 2021By Jo Causon, CEO, The Institute of Customer Service It is hard to believe we are approaching a full year...
Webinar: Head to Head with Eric Leenders (UK Finance)
February 9, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Steve Holliday (Cityfibre, Zenobe and Energy Institute)
February 5, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
As customer satisfaction continues to decline, we must make service a boardroom priority
February 2, 2021There is no doubt we are navigating one of the most challenging periods in our living history. The events of...
Webinar: Head to Head with Angela Lockwood (North Star Housing Group Ltd)
January 26, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
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