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Inspirational Leader

Accelerate your career

Membership of the Institute of Customer Service is a great way to accelerate your career. We are the professional body setting the standard, and you will have access to unrivalled training, knowledge and networking. We see long-term members’ careers growing and new opportunities coming their way. A commitment to personal development improves effectiveness and gives a clear signal to others that you are a serious professional.

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Membership benefits

There are a range of benefits, designed to support your continuous professional development, available at different levels of membership:

  • Access latest member-only research (Companion-level only)
  • Discounts on events and publications (20% off most events and reports)
  • Keep up to date with the latest news and exclusive member offers
  • Invitation to the Institute of Customer Service AGM (Companion-level only)
  • Online Continuous Professional Development (CPD) materials and log
  • Customer Focus magazine (free digital subscription for all levels, free print subscription for Companion Members)
  • Career Support Pack
  • Increase your professional visibility with designatory letters
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Types of individual membership

We offer different types of membership to suit your current professional experience, qualifications and needs.

  • Foundation
  • Professional (PMICS – Specialist (SMICS)
  • Management (MMICS)
  • Companion (CMICS)

We also offer Organisational Membership, which comes with up to 15 free individual membership accounts.

Interested in becoming an individual member?

As a member, you gain access to the insight, training and network you need to embed service excellence in your organisations.

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