Institute accreditation of an in-house customer service training programme
Accreditation demonstrates that your training course meets national standards for customer service, as independently recognised by The Institute of Customer Service
As with all accreditations from The Institute, we conduct regular quality audits and review of the standards and criteria to ensure consistency and credibility of the accreditation
TrainingMark is awarded once the three key elements have been benchmarked, met and assessed.
Why is it important?
TrainingMark demonstrates the quality of your internal customer service training to customers, competitors and employees – current and potential.
It ensures you have the tools to engage with employees through increasing professional development opportunities. Ultimately, ensuring a skilled customer service team that will help improve your customers’ experiences and business performance. To find out more, get in touch here.
View the list of TrainingMark achievers here.
The three key elements to TrainingMark are:
- Meeting The Institute’s professional Nationally recognised standards
- Ensuring there are mechanisms in place to assess individual customer service competence
- Demonstrating that the programme has sufficient strategic support from senior management
Who is it for?
TrainingMark is for organisations that have, or are developing, in-house customer service or call centre training programmes.
TrainingMark accreditation is achieved by benchmarking your training programme against our nationally recognised standards: first by your internal team, then by our accreditation team.