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Customer Focus Magazine

From: £10.00 / year

Diversity and inclusion are indispensable pillars for all customer service teams, forming the bedrock of empathy, understanding, and effective communication.

This issue gives an insight into the role of EDI in attracting talent, encouraging a variety of perspectives and enabling a better understanding of a diverse customer base.Ā 

Our January 2024 magazine features:

  • Oke Eleazu, CEO of ManyPets
  • Nisha Arora, Director Of Cross-Cutting Policy And Strategy at the FCA
  • Laura Yeates, Senior Manager, Global Professional Staff Diversity & Inclusion at Latham & Watkins
  • Liz Jackson, Director and Co-owner of BCMS
  • Enna Khan, Partner And Head Of Customer Experience UK Residential at Knight Frank

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

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Our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year.

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. Please remember to access your member dashboard to download your magazine copy.

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Digital, Print, Print & Digital

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