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Customer Focus Magazine

From: £10.00 / year

In a challenging business environment, customer satisfaction is no longer just a goal, but a guiding principle driving innovation, fostering trust and building enduring relationships. 

In this edition on ‘The Service Revolution: A Celebration of Excellence’, we look at the importance of investing in cutting-edge technologies, training, and innovative strategies to cater to the ever-evolving needs of today’s customer and drive long-term success. 

Our September 2023 magazine features:

  • Chris Pitt, CEO of first direct
  • David Harrison, Director of Customer at Atlanta Group
  • Dawn Creighton, Head of Customer Strategy, Performance and Experience at Northumbrian Water
  • Charles Offord, Managing Director at Co-op Insurance
  • Martyn Oakley, Head of Customer Service Operations at Laithwaites Wine

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

Please remember to access your member dashboard to download your magazine copy.

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Customer Focus Magazine: our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year!

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. Please remember to access your member dashboard to download your magazine copy.

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Digital, Print, Print & Digital

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