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Customer Focus Magazine

From: £10.00 / year

With the energy crisis putting pressure on so many aspects of customers’ daily lives, and the UK economy more widely, technology will surely play a vital role in improving efficiency and effectiveness across all sectors.

However, some technological advances are getting a mixed reception from customers, and there will always be certain instances and individuals requiring a more personal touch.

This edition gives us an insight on how to achieve the right combination of human empathy and digital solutions to improve both efficiency and the overall customer experience.

Our September 2022 magazine features:

  • Sir Terry Morgan, former Chairman of Crossrail
  • Sandrea Morgan, Customer Experience, People and Organisational lead at Depop
  • Gareth Turpin, Chief Commercial Officer of Virgin Media O2
  • Francesca Rea, Director of Contact Centre and Service Delivery at NewDay
  • Ben Fletcher, Chief Financial Officer at The Very Group

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

Please remember to access your member dashboard to download your magazine copy.

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Description

Customer Focus Magazine: our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year!

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. Please remember to access your member dashboard to download your magazine copy.

Additional information

Delivery Format

Digital, Print, Print & Digital

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