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Customer Focus Magazine

From: £10.00 / year

As we slowly emerge from the Covid-19 crisis, the focus is now on economic recovery. The next few months are crucial for businesses, as they explore more fully what their customers want next and provide sustainable choices as part of a coherent offer that meets their expectations of price, quality, reliability and service.

This edition gives us an insight on how leaders from different industries have been embedding ESG practices within their organisation, from a customer service perspective.

Our September 2021 magazine features:

  • Sarah Bentley, CEO, Thames Water
  • David Black, interim CEO, Ofwat
  • Jo Moran, Head of Transformation, Marks & Spencer
  • Gerry McGarry, Sales and Marketing Director, Berry Global
  • Nick Harrison, Director, Home and Direct to Consumer, Covéa

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

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Customer Focus Magazine: our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year!

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. You need to login to the member dashboard access your magazine copy.

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Digital, Print, Print & Digital

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