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Customer Focus Magazine

From: £10.00 / year

In a challenging business environment, cultivating a customer-centric culture from the top down by prioritising empathy, responsiveness and continuous improvement has never been more crucial.Ā 

This issue gives an insight into the importance of empowering your teams to proactively anticipate customer needs, and fostering trust and loyalty in order to effectively adapt to evolving market dynamics.

Our May 2024 magazine features:

  • Tom Athron, CEO of Fortnum & Mason
  • Stuart Jones, Head of Customer Experience and Service Design at Croda
  • Baroness Tina Stowell, Member of the House of Lords
  • Kathryn O’Brien, Customer Experience and Transformation Director at TransPennine Express
  • Chris Herbert, Customer Service (Service Delivery) Director at Openreach

We hope you find the latest Customer Focus Magazine an insightful and inspiring read. Should you have any questions or comments, please contact us.

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Our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year.

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. Please remember to access your member dashboard to download your magazine copy.

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Digital, Print, Print & Digital

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