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Customer Focus Magazine

From: £10.00 / year

Our May issue focuses on Building a Better Future. In the last 12 months, the pandemic has forced us to innovate quickly, rethink ways of working and reflect on how we serve our customers. This edition celebrates resilience, resourcefulness and adaptability – moving forward into the ‘new normal’, industry leaders share their experience on how they are adapting to the post-pandemic reality.

The magazine features:

  • Tanya Retter, Director Customer Journey Framework at NatWest
  • Sonia Astill, Chief People Officer at Wickes
  • Louise Beardmore, Customer Services and People Director at United Utilities
  • Kate McLaren, UK General Manager of Customer Quality, Kia
  • Paul Harris, Executive Director of Customer Experience at Curo
  • Joe Garner, CEO of Nationwide

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.

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Customer Focus Magazine: our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year!

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. You need to login to the member dashboard access your magazine copy.

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Delivery Format

Digital, Print, Print & Digital

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