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Customer Focus Magazine

From: £10.00 / year

With discouraging predictions around inflation, it is clear that the cost of living crisis is creating a widening gap between people who can and cannot afford to pay. What does that mean for society and organisations in terms of how they deliver goods and services to customer groups with widely different expectations and income?

This edition gives us an insight on how leaders from different industries have been managing growing expectations in the face of new challenges from a customer service perspective.

Our May 2022 magazine features:

  • Simon Roberts, CEO of Sainsbury’s
  • Vicky Fordham-Lewis, Managing Director at Osborne Property Services
  • Dr Nilu Ahmed, Psychologist and Social Sciences Lecturer at Bristol University
  • Fiona Templeton, Customer Experience Manager at Scottish Water
  • David MacLeod, honorary professor at Nottingham Business
    School, co-founder, Engage for Success

We hope you find the latest Customer Focus Magazine an insightful and inspiring read, should you have any questions or comments, please contact us.

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Customer Focus Magazine: our long-running publication aims to provide insight and inspiration to our members and subscribers. Sign up to a 12 months subscription and receive 3 magazines per year!

Member organisations, Companion, Specialist and Management individual members can access our magazine for free. Discount applies for Foundation and Professional individual members. You need to login to the member dashboard access your magazine copy.

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Digital, Print, Print & Digital

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