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Our Insight Consultancy turns insight into practical action to improve customer satisfaction and business performance

We focus on how customers determine success in their dealings with you – or your competitors. The insight we build helps you align your business goals with what your customers want to achieve. Our insight helps you understand what really matters to customers and prospects, giving you the confidence to make crucial decisions about improving your customer experience while reducing costs and improving efficiency.

We are a team of highly experienced consultants, researchers and business experts, driven by a passion for making a positive difference to you and your customers. We provide bespoke strategic insight services on a consultancy basis or as an end-to-end full service solution for organisations from a broad range of sectors, helping them see their customers’ challenges in a completely new light. Our clients begin with the aim of understanding customers better – but end up also changing how they see themselves.

Our Capabilities

  • Developing a deep understanding of your customers’ priorities, objectives, needs, preferences using a mix of qualitative and quantitative research methods
  • Bringing together and use multiple sources of insight to understand and affect customer experience
  • Advice on how to measure customer experience across all touchpoints, products and services
  • Customer journey mapping and measurement
  • Help you identify insight requirements and develop an insight strategy plan
  • Turn customer information into insight and operational action plans based on customer needs

Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought a positive impact on employee engagement and business performance.

Highlighting the results from using Insight Consultancy Services, ServiceMark, ServiceFocus courses and qualifications are:

  • Carolyn Williamson, Deputy Chief Executive
  • Sean Stringer, Head of Corporate Customer Services
  • Gary Westbrook, Head of Shared Services
  • Joanna Martin, Training and Culture Officer

Shared Services Team
Hampshire County Council

Want to know more about Insight Consultancy?

Speak to one of the team on +44 (0) 207 260 2620 or get in touch with us today to find out more.

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