Annual General Meeting (AGM)

📅 Tuesday 22 September 2020

⏰ 10:15am – 11:25am

💻 Due to the ongoing Covid-19 crisis and the restrictions around large gatherings, our 2020 AGM was livestreamed virtually

🎥 Watch recording

Agenda

10.15am – Welcome & introductions
10.20am – AGM and review of 2019/2020
10.55am – Looking forward: 2020/2021 business plan
11.10am – Q&A
11.25am – Meeting closed

Please note that a maximum of two attendees per organisation may attend the AGM but only one of the organisation’s attendees may vote on the resolutions. If more than one person per organisation votes, only the first vote will be counted.

Downloadable documents

Download the Invite Letter

Download the formal Notice of AGM

Download the Report and Accounts for the year ended 31 March 2020

Download AGM 2019 minutes

Click here to appoint your proxy online – Alternatively, download a printable version of the proxy form

The formal AGM and Member meeting featured presentations from:

• Simon Roberts, Chairman of The Institute – Reviewing the Institute’s 2018/19 financial year
• Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
• Joe Gordon, CEO of first direct – Data, Trust and Service: first direct’s vision for financial wellbeing

Downloadable document

Download AGM 2019 minutes

The formal AGM and Member meeting featured presentations from:

• Simon Roberts, Chairman of The Institute – Reviewing the Institute’s 2017/18 financial year
• Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
• Brian Weston, Head of research of The Institute – The Institute’s latest breakthrough research on Artificial Intelligence and customer experience.

Downloadable document

Download AGM 2018 minutes