đź“… Tuesday 22 September 2020
⏰ 10:15am – 11:25am
đź’» Due to the ongoing Covid-19 crisis and the restrictions around large gatherings, our 2020 AGM was livestreamed virtually
🎥 Watch recording
Agenda
10.15am – Welcome & introductions
10.20am – AGM and review of 2019/2020
10.55am – Looking forward: 2020/2021 business plan
11.10am – Q&A
11.25am – Meeting closed
Please note that a maximum of two attendees per organisation may attend the AGM but only one of the organisation’s attendees may vote on the resolutions. If more than one person per organisation votes, only the first vote will be counted.
Downloadable documents
Download the formal Notice of AGM
Download the Report and Accounts for the year ended 31 March 2020
Click here to appoint your proxy online –Â Alternatively, download a printable version of the proxy form
The formal AGM and Member meeting featured presentations from:
- Simon Roberts, Chairman of The Institute – Reviewing the Institute’s 2018/19 financial year
- Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
- Joe Gordon, CEO of first direct – Data, Trust and Service: first direct’s vision for financial wellbeing
Downloadable document
The formal AGM and Member meeting featured presentations from:
- Simon Roberts, Chairman of The Institute – Reviewing the Institute’s 2017/18 financial year
- Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
- Brian Weston, Head of research of The Institute – The Institute’s latest breakthrough research on Artificial Intelligence and customer experience.