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Annual General Meeting and Members’ Meeting 2023 (20 Jul 2023)

The Institute of Customer Service’s Annual General Meeting and Members’ Meeting is an exclusive, member-only event offering you an excellent forum to network with the UK’s leading organisations and learn from best practice.

Our 26th AGM and Members’ Meeting will take place on 20th July, 2023 (venue TBC) where you will be welcomed by Jo Causon, CEO of The Institute.

We will explore themes that help business leaders navigate the current challenging landscape, such as the importance of trust, the human/tech interface, the profession of customer service and emerging customer service trends.

We encourage all members to attend and participate, as it is a great opportunity for them to share ideas, network with their peers, and for their voices to be heard, as each organisation receives one vote during the event.

Agenda & Venue:

  • TBC closer to the date

Guest Speaker:

  • Richard Walker, Managing Director, Iceland

Download the minutes from AGM 2022 

Spaces are limited, so please register now. We reserve the right to limit each member to two places should we hit the venue’s capacity.

Each organisation receives one vote during the event. If more than one person per organisation votes, only the first vote will be counted.

If you have further queries please contact or call us at 0207 260 3034.

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Thu 20th July 2023


09:00 - 13:30

Who Can Attend

Members only


Location tbc
The Institute of Customer Service


The Institute of Customer Service
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