Discovery Roadmap Meeting – Thursday 15 June 2023

This meeting is exclusive to Discovery Roadmap members of The Institute. Jo Causon, The Institute’s CEO,  will co-host this 90 minute session alongside a DR member.

This meeting will focus on our latest Breakthrough Research on the Profession of Customer Service, which assesses the extent to which customer service is seen as a profession with defined skills, standards and a career development pathway.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.

Agenda

• 08.30 – Welcome and objectives of session
• 08.40 – Welcome address by Steve Riley, Director of Operations, Clarity
• 09.00 – Building the Service Nation: Changing Perceptions about The Profession of Customer Service by Jo Causon
• 09.30 – Interactive discussion
• 10.00 – Summary and close

* One individual per organisation please *