skip to Main Content

The UK's most prestigious Customer Service Awards - run by the professional body for customer service

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

Member finalists receive one free place to the Awards ceremony. Non-member finalists receive one free place with purchase of one or more additional places. Free places are limited to one maximum per organisation.

Join us at the Awards ceremony on 7th March 2023 at Hilton Park Lane, London to learn from the winners and celebrate the teams that have delivered exceptional customer service.

Book tickets to Awards ceremony

Date: 7 March 2023
Venue: London Hilton on Park Lane

Watch what some of the many winners from last year's UK Customer Satisfaction Awards have to say
First Direct

Sponsored by:

UK Customer Satisfaction Awards 2023 Finalists 

ABa Quality Monitoring Customer Focus – Large Enterprise


  • Bupa
  • Knight Frank
  • Lidl GB Customer Service
  • NFU Mutual
  • Sedgwick
  • Virgin Media 02
  • Yell
  • Zurich Insurance

Cabot Financial Employee Engagement Strategy


  • Europcar Mobility Group UK
  • Hampshire County Council
  • Intercity Technology
  • Laithwaites Wine
  • Totaljobs Group

Ipsos Best Use of Customer Insight


  • Futures Housing Group
  • London Borough of Camden
  • National Highways
  • Openreach
  • SP Energy Networks

Kantar Best Customer Experience


  • CitySprint UK
  • Experian
  • NewDay
  • Severn Trent
  • Knight Frank
  • VoucherCodes
  • Communisis
  • Lidl GB Customer Service

Paragon Customer Communications Best Application of Technology


  • Ageas UK
  • Jersey Electricity
  • Openreach
  • phs Group
  • Redrow
  • Scottish and Southern Electricity Networks
  • Wales & West Utilities
  • Water Plus

Pension Insurance Corporation Best Customer Satisfaction Innovation


  • Aster Group
  • Diligenta
  • Europcar Mobility Group UK
  • Kurve Technologies
  • V12 Vehicle Finance – Powered by Secure Trust Bank
  • VIVO Defence Services
  • Yell

Proinsight Best Return on Customer Service Investment


  • IBM & Next
  • Ochresoft Technologies
  • Scottish and Southern Electricity Networks
  • Sedgwick

TLF Research Best Customer Satisfaction Strategy


  • Aldi
  • Amcare™ Group
  • Intercity Technology
  • MotoNovo
  • Novuna Vehicle Solutions
  • Zurich Insurance
  • UK Power Networks
  • EMIS Health

Webhelp Customer Service Strategic Leadership


  • Raven Housing Trust – Head of CX, Joanne Silner
  • KCOM – Head of Customer, Jessica Port
  • NHS Professionals – Chief of Staff, Lisa Lewis
  • Bobst UK & Ireland – MD & Regional Service Director UK&I, Scandinavia & Benelux, Neil Jones
  • Novuna Vehicle Solutions – Head of Customer Experience, Sue Cashmore-Thorley

Best Customer Service Partnership


  • Europcar Mobility Group UK
  • IBM & Next
  • Mears Group
  • Northumbrian Water
  • Openreach & TCS
  • Skewb & Cadent Gas
  • SP Energy Networks
  • Webhelp & Halfords

Changemaker Award


  • South Western Railway – Training and Engagement Manager, Allison Harbor
  • Disclosure & Barring Service – Head of Customer Services, Brian McGuiness
  • Fellowes – Operations manager UK&I, Gemma Levitt
  • Diligenta – Lead Solution Architect, Karthik Nagarajan
  • Lidl GB Customer Service – Head of Audit & Customer Service, Tobias Homolka

Customer Commitment B2B


  • Cartridge People
  • Insights Learning & Development
  • Insite Energy
  • Suzuki GB
  • Bobst UK&I
  • NHS Greater Manchester Integrated Care
  • SortRefer
  • Tobermore Concrete Products

Customer Commitment B2C


  • Ageas UK
  • Aldi
  • Central Liverpool Credit Union
  • Furniturebox UK
  • Octopus Energy
  • Pension Insurance Corporation
  • St. James’s Place
  • Virgin Media O2

Customer Feedback Strategy


  • Co-Ownership
  • East Riding of Yorkshire Council
  • EMIS Healthcare
  • Hodge
  • IBC Simply
  • Places for People
  • Proximo Group
  • UK Power Networks

Customer Focus – SME


  • Analox
  • Attwells Solicitors
  • FYLD
  • Happy
  • Thorite

Customer Service Professional


  • Jones Lang Lasalle, Guest Services Manager for HSBC, Annie King
  • NHS Professionals, Quality & Audit Co-Ordinator, Gina Wilby
  • Landmark Information Group, Head of Customer Experience, Helen Luty
  • Jacobs, Associate Director Customer Service /Head of Customer SMP Alliance, Paul Vause
  • Co-Ownership, Customer services Manager, Victoria Dunn

Sustainable Customer Service


  • Nimbus
  • Water Plus

Trusted Quality Provider


  • Cartridge People
  • Communisis
  • FM Outsource
  • Family Fund Business Services
  • IBM & Next
  • NFU Mutual Direct
  • Pension Insurance Corporation
  • Suzuki GB

The UK Customer Satisfaction Awards 2023 categories are as follows:

  • Aba Quality Monitoring – Customer Focus Award – Large Enterprise
  • Cabot Financial – Employee Engagement Strategy
  • Ipsos – Best Use of Customer Insight
  • Kantar – Best Customer Experience
  • Paragon Customer Communications – Best Application of Technology
  • Pension Insurance Corporation – Customer Satisfaction Innovation
  • Proinsight Best  Return on Customer Service Investment
  • TLF Research – Best Customer Satisfaction Strategy Award
  • Webhelp Customer Service Strategic Leadership
  • Best Customer Service Partnership
  • Changemaker Award
  • Customer Commitment Award B2B
  • Customer Commitment Award B2C
  • Customer Feedback Strategy
  • Customer Focus Award – SME
  • Customer Service Professional of the Year
  • Sustainable Customer Service
  • Trusted Quality Provider


  • 19:00 – Pre-dinner drinks reception with cash bar
  • 19:40 – Welcome, Dinner & Awards
  • 22:45 – Post-awards entertainment & DJ

Please note:

  • Member finalists receive one free place to the Awards ceremony
  • Non-member finalists receive one free place with purchase of one or more additional places
  • An Awards table ticket includes 10 seats at the table, subject to government guidelines

Terms and Conditions:

Why enter the UK Customer Satisfaction Awards?

Build morale. Celebrate success. Positive outcome from a challenging year.

The deadline for entry submissions is 14 October 2022.

Who can enter the UK Customer Satisfaction Awards?

Any organisation. Members and Non-members.

The deadline for entry submissions is 14 October 2022.

Does my information remain confidential?

Yes. Judges sign a legally-binding NDA.

What is the cost to submit the Awards entry form?

The entry submission is complimentary.

The deadline for entry submissions is 14 October 2022.

Will I be able to get an extended entry deadline?

Almost invariably No – shortlisting takes place immediately following the deadline.

What happens if I make Finalist Shortlist?

You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).

Can our team attend the Awards Ceremony?

Yes. Tables are now for sale on first come first served basis (subject to Government guidance). Book your place here. 

If successful can we issue press releases?


Photos of the evening: 19 October 2021

UK Customer Satisfaction Awards 2023 category sponsors:

Aba Quality Monitoring

Aba Quality Monitoring Customer Focus Award – Large Enterprise Award

Established in 1990, ABa is one of UK’s largest providers of operationally focused, bespoke mystery shopping and customer experience measurement tools. We bring together decades of understanding CX itself, with cutting edge technology designed for each client’s needs.

We also design, implement, and manage lots of other CX measurement tools and programmes too! Our in-house Tech Team has the capability, innovation, and agility to develop a service solution to meet any specific client needs.

Cabot Financial

Cabot Financial was founded in 1998 and now forms part of Cabot Credit Management. We are one of largest debt purchase companies in the UK and are fully authorised by the Financial Conduct Authority.
Customer service and regulatory compliance are at the core of our business and guide our mission of ‘Creating pathways to economic freedom’. Currently supporting around 7 million consumers, treating each consumer fairly and offering affordable payment solutions is at the heart who we are and what we do.


Ipsos is an industry leader in designing, implementing and delivering Customer Experience programmes. We help organisations retain customers, recover those at risk, grow share of spend, increase satisfaction, loyalty, advocacy and improve operational efficiency.

Our tailored programmes deliver a Return on Customer Experience Investment (ROCXI), with a team of expert CX practitioners helping organisations at all stages of CX measurement and management through;  professional services, VoC measurement and advanced analytics.


Kantar – Best Customer Experience Award

Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets.
By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.

Paragon Customer Communications

is an international business services provider that integrates leading-edge technology and practical expertise to transform the way its clients operate. We deliver cost and carbon efficiency, enhanced customer experience, and enable businesses to meet evolving challenges head on.

Paragon’s expertise is delivered via seven business lines: consulting and agency, customer communications, lead supply, business process outsourcing, workplace solutions, supply chain management and print solutions.

Pension Insurance Corporation

Pension Insurance Corporation Customer Satisfaction Innovation Award

PIC provides secure and stable retirement incomes through leading customer service, comprehensive risk management and excellence in asset and liability management.

On 31 December 2021, PIC had insured 282,900 pension scheme members and had £51.1 billion in financial investments, accumulated through the provision of tailored pension insurance buyouts and buy-ins to the trustees and sponsors of U.K. defined benefit pension schemes. Clients include FTSE 100 companies, multinationals, and the public sector.


As the leading mystery shopping provider in the UK, Proinsight know first-hand what excellence looks like. They take the time to create programmes of activity that measure customer experience designed versus customer experience delivered across all key touchpoints.  

Their programmes are developed to deliver return on investment and drive customer experience strategies, whilst at the same time offering compelling business insights. Proinsight’s complete end-to-end experiential feedback process is proven to deliver results quickly and efficiently. 

TLF Research

TLF Research – Best Customer Satisfaction Strategy Award

TLF Research is a specialist customer experience research and measurement agency. Founded in 1996, we’ve been designing bespoke research programmes for over 25 years. We work with customer-focused organisations of all shapes and sizes, and focus on providing research with actionable outcomes to continually improve the customer experience.

We’ve got a proven track record of helping companies improve their customer satisfaction and loyalty and believe in building long-term partnerships that deliver results.


Webhelp – Customer Service Strategic Leadership Award

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys.

Its 110,000 passionate game changers across more than 55 countries thrive on making a difference for the world’s most exciting brands.

Back To Top