The UK's most prestigious customer service awards - run by the professional body for customer service
Book tickets to Awards ceremony
Date: 19 October 2021
Venue: London Hilton on Park Lane
UK Customer Satisfaction Awards 2021
19 October 2021, Hilton Park Lane, London
There has never been a more important time to recognise successful outcomes from customer service strategies. The past year has been extraordinarily difficult for many organisations, but it has also given an opportunity to reflect and review. Entering the UK Customer Satisfaction Awards will lift morale and let your people know you value them.
Key Dates
Submitting a compelling awards entry
Here are a few pointers:
💷 Financials not required for 2021
Take advantage of this year’s removal of financial information as part of the criteria
📝 Criteria
Read the criteria carefully and select the most appropriate category
📈 Presentation
Check spelling & grammar. Include graphics to illustrate complex analysis
🚩 Communication
Inform colleagues, teams, leadership that you believe they are Award-winning
💬 Tone
Make your entry engaging, relatable and intellectually coherent
🙊 Jargon
Avoid at all costs (or at least explain it if it has to be used)
🤔 Focus
Keep to the wordcount
📩 Size Matters
Stick to the 8MB file size limit
Answer all questions
Leave no blanks – if there is a question that can’t be answered, explain why
📂 Validation
Don’t make unsubstantiated claims – give examples in support
🔍 Be Concise
Ensure that the answer does not create more questions
📊 Illustrate
Use legible graphics, illustrations, photos
⌛ Timing
Enter early, give yourself enough time to review, edit and re-read
📰 PR
Tell the world you think your team are award-winning
👥 Revision
Seek critical review by a colleague
📆 Diary Dates
Have the awards date in the diary of anyone you want to attend
🤞 Good luck!
We wish you every success with your submission
Why enter the UK Customer Satisfaction Awards?
Build morale. Celebrate success. Positive outcome from a challenging year.
Who can enter the UK Customer Satisfaction Awards?
Any organisation. Members and Non-members.
Does my information remain confidential?
Yes. Judges sign a legally-binding NDA
Can individuals enter the UK Customer Satisfaction Awards?
There are two categories for individuals – Outstanding Leader & Changemaker. You can download the entry forms here.
What is the cost to enter?
No cost, it’s free to enter.
Will I be able to get an extended entry deadline?
Almost invariably No – shortlisting takes place immediately following the deadline.
What happens if I make Finalist Shortlist?
You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).
Can our team attend the Awards Ceremony?
Yes. Tables are for sale on first come first served basis (Subject to any lingering Government guidance) – book here.
If successful can we issue press releases?
Yes!
UK Customer Satisfaction Awards 2021 Sponsors
Cabot Credit Management
Cabot Credit Management is over 20 years old and is one of the largest credit management service providers in Europe, and the market leader in the UK and Ireland. Their Mission is to ‘Help Each and Every Customer to Financial Recovery’ and we do this through traditional and digital customer treatments.
Customers can find it difficult to acknowledge their debts and having a brand that is honest, competent and trustworthy is so important. We help customers take positive steps and focus on tailoring personal solutions for them. Our customers and people are at the heart of Cabot’s culture.
Ipsos Mori
Ipsos MORI is an industry leader in designing, implementing and delivering Customer Experience programmes. We drive to the ‘So What’ by helping organisations retain customers, recover those at risk, grow share of spend, increase satisfaction/loyalty/advocacy and improve operational efficiency. Our tailored programmes deliver a Return on Customer Experience Investment (ROCXI)’ with a team of expert CX practitioners helping organisations at all stages of CX measurement and management, using a unique blend of professional services, VoC measurement (with a best in class platform ecosystem) and advanced analytics.
Morrison Utility Services
Morrison Utility Services, part of M Group Services is a dedicated utility service provider, working in long term frameworks on behalf of regulated utility companies across the electricity, gas and water sectors in the UK. Our workforce of over 5,000 operates daily in local communities, working hard to keep customers, communities and stakeholders connected to their essential services; households and businesses warm, taps flowing, lights on and appliances running.
Recognising excellence – our 2020 awards evening
Sponsors
Book tickets to Awards ceremony
Date: 19 October 2021
Venue: London Hilton on Park Lane