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The UK's most prestigious Customer Service Awards - run by the professional body for customer service

Over the last few months, organisations and employees have responded to a challenging economic environment in remarkable ways, by showcasing resilience and commitment to customer service excellence.

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

Member finalists receive one free place to the Awards ceremony. Non-member finalists receive one free place with purchase of one or more additional places. Free places are limited to one maximum per organisation.

The Awards are an excellent opportunity to reward your teams and enjoy a memorable evening among like-minded professionals. Our Awards ceremony will take place on 4 March 2025 at Hilton Park Lane, London, and entries for 2025 are open until 18 Oct 2024.

Submit your 2025 Awards entries

Entries closing in:

Awards Ceremony: 4 March 2025
Venue: London Hilton on Park Lane

What some of our 2024 winners have to say:
Specsavers
Ocado
Ageas

The UK Customer Satisfaction Awards 2025 categories are as follows:

  • Best Customer Experience
  • Customer Feedback Strategy
  • Customer Focus – Large Enterprise
  • Sustainable Customer Service
  • Best Application of Technology
  • Customer Satisfaction Innovation
  • Best Use of Customer Insight
  • Best Customer Satisfaction Strategy
  • Customer Commitment – B2B
  • Employee Engagement Strategy
  • Best Return on Customer Service Investment
  • Customer Service Strategic Leadership
  • Best Customer Service Partnership
  • Customer Service Changemaker
  • Customer Commitment B2C
  • Customer Focus – SME
  • Customer Service Professional of the Year
  • Trusted Quality Provider

UK Customer Satisfaction Awards Winners 2024

Best Customer Experience - ABa Quality Monitoring

Winner:

Ageas

Customer Feedback Strategy - Ipsos

Winner:

Dulux Decorator Centre

Customer Focus - Large Enterprise - Kantar

Winner:

British Gas

Sustainable Customer Service - Landmark Information Group

Winner:

Novuna Vehicle Solutions

Best Application of Technology - Paragon

Winner:

Octopus Energy

Best Customer Satisfaction Innovation - Pension Insurance Corporation

Winner:

AXA Health + Ipsos

Best use of Customer Insight - Proinsight

Winner:

Virgin Atlantic + Kantar

Best Customer Satisfaction Strategy - TLF Research

Winner:

Knight Frank

Customer Commitment B2B - Freshworks

Winner:

Hydraulics Online

Employee Engagement Strategy

Winner: 

OVO

Best Return on Customer Service Investment

Winner: 

Specsavers

Customer Service Strategy Leadership

Winner: 

Openreach – Chris Herbert, Director Service Delivery – Customer Service

Best Customer Service Partnership

Winner: 

Sky & Openreach

Changemaker Award

Winner: 

Zurich Assurance – Peter Sanderson, Head of Operations – Retail Protection

Customer Commitment B2C

Winner: 

Cabot Financial

Customer Focus – SME

Winner: 

Registry Trust

Customer Service Professional of the Year

Winner: 

Boots UK – Lauren Franklin, Pharmacy Technician

Trusted Quality Provider

Winner: 

Pension Insurance Corporation

UKCSI - Best in UK

Winner: 

Ocado

Book your tickets

Programme:

  • 19.00: Pre-dinner drinks reception with cash bar in Grand Ballroom Foyer & Harvester Suite
  • 19.30: Call for Dinner
  • 19.45: Welcome
  • 19.55: Dinner
  • 21.15: Awards commence
  • 22.45: Awards conclude
  • 22.45: Dancing in Grand Ballroom foyer
  • 01.00: Carriages

Please note:

  • Member finalists receive one free place to the Awards ceremony
  • Non-member finalists receive one free place with purchase of one or more additional places
  • An Awards table ticket includes 10 seats at the table

Terms and Conditions:

Why enter the UK Customer Satisfaction Awards?

Our UK Customer Satisfaction Awards are a chance to showcase your organisation’s commitment to service excellence and be recognised for your tenacity, creativity and innovation.

The deadline for entry submissions is 18 October 2024.

Who can enter the UK Customer Satisfaction Awards?

Any organisation. Members and Non-members.

The deadline for entry submissions is 18 October 2024.

Does my information remain confidential?

Yes. Judges sign a legally-binding NDA.

What is the cost to submit the Awards entry form?

The entry submission is complimentary.

The deadline for entry submissions is 18 October 2024.

Will I be able to get an extended entry deadline?

Almost invariably No – shortlisting takes place immediately following the deadline.

What happens if I make Finalist Shortlist?

You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).

Can our team attend the Awards Ceremony?

Yes. Tables are now for sale on first come first served basis (subject to Government guidance). Book your place here. 

If successful can we issue press releases?

Yes!

Photos of the evening: 12 March 2024

Please enter your email address and password (ICS) to access the photo gallery.

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