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The UK's most prestigious Customer Service Awards - run by the professional body for customer service

Over the last few months, organisations and employees have responded to a challenging economic environment in remarkable ways, by showcasing resilience and commitment to customer service excellence.

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

Member finalists receive one free place to the Awards ceremony. Non-member finalists receive one free place with purchase of one or more additional places. Free places are limited to one maximum per organisation.

Our next Awards ceremony will be taking place on 12 March 2024 at Hilton Park Lane, London. Entries for 2024 are now open – don’t miss out on the opportunity to showcase your exceptional service and commitment to customer satisfaction.

Submit your entries
What some of our winners have to say:
Laithwaites
Knight Frank
UK Power Networks

The UK Customer Satisfaction Awards 2024 categories are as follows:

  • Aba Quality Monitoring – Best Customer Experience
  • Customer Focus Award – Large Enterprise
  • Employee Engagement Strategy
  • Best Use of Customer Insight
  • Best Application of Technology
  • Customer Satisfaction Innovation
  • Best  Return on Customer Service Investment
  • Best Customer Satisfaction Strategy Award
  • Customer Service Strategic Leadership
  • Best Customer Service Partnership
  • Changemaker Award
  • Customer Commitment Award B2B
  • Customer Commitment Award B2C
  • Customer Feedback Strategy
  • Customer Focus Award – SME
  • Customer Service Professional of the Year
  • Sustainable Customer Service
  • Trusted Quality Provider

Why enter the UK Customer Satisfaction Awards?

Build morale. Celebrate success. Positive outcome from a challenging year.

The deadline for entry submissions is 14 October 2022.

Who can enter the UK Customer Satisfaction Awards?

Any organisation. Members and Non-members.

The deadline for entry submissions is 14 October 2022.

Does my information remain confidential?

Yes. Judges sign a legally-binding NDA.

What is the cost to submit the Awards entry form?

The entry submission is complimentary.

The deadline for entry submissions is 14 October 2022.

Will I be able to get an extended entry deadline?

Almost invariably No – shortlisting takes place immediately following the deadline.

What happens if I make Finalist Shortlist?

You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).

Can our team attend the Awards Ceremony?

Yes. Tables are now for sale on first come first served basis (subject to Government guidance). Book your place here. 

If successful can we issue press releases?

Yes!

UK Customer Satisfaction Awards 2023 Winners

ABa Quality Monitoring Customer Focus – Large Enterprise

Winner:

Knight Frank

Cabot Financial Employee Engagement Strategy

Winner:

Laithwaites Wine

Ipsos Best Use of Customer Insight

Winner:

Openreach

Kantar Best Customer Experience

Winner: 

Severn Trent

Paragon Customer Communications Best Application of Technology

Winner:

Redrow

Pension Insurance Corporation Best Customer Satisfaction Innovation

Winner:

VIVO Defence Services

Proinsight Best Return on Customer Service Investment

Winner:

Sedgwick

TLF Research Best Customer Satisfaction Strategy

Winner:

Aldi

Webhelp Customer Service Strategic Leadership

Winner: 

Novuna Vehicle Solutions – Head of Customer Experience, Sue Cashmore-Thorley

Best Customer Service Partnership

Winners: 

IBM & Next

Changemaker Award

Winner: 

Lidl GB Customer Service – Head of Audit & Customer Service, Tobias Homolka

Customer Commitment B2B

Winner: 

Cartridge People

Customer Commitment B2C

Winner: 

Pension Insurance Corporation

Customer Feedback Strategy

Winner: 

UK Power Networks

Customer Focus – SME

Winner

Analox

Customer Service Professional

Winner:

Landmark Information Group, Head of Customer Experience, Helen Luty

Sustainable Customer Service

Winner: 

Water Plus

Trusted Quality Provider

Winner:

Suzuki GB

UKCSI Most Improved

Winner:

Co-op Insurance

UKCSI Best in UK

Winner:

first direct

Photos of the evening: 7 March 2023

Awards 2023 Winners

Programme:

  • 19:00 – Pre-dinner drinks reception with cash bar
  • 19:40 – Welcome, Dinner & Awards
  • 22:45 – Post-awards entertainment & DJ

Please note:

  • Member finalists receive one free place to the Awards ceremony
  • Non-member finalists receive one free place with purchase of one or more additional places
  • An Awards table ticket includes 10 seats at the table, subject to government guidelines

Terms and Conditions:

Official Sponsors 2024
Aba Quality Monitoring

Aba Quality Monitoring Customer Focus Award – Large Enterprise Award

Established in 1990, ABa is one of UK’s largest providers of operationally focused, bespoke mystery shopping and customer experience measurement tools. We bring together decades of understanding CX itself, with cutting edge technology designed for each client’s needs.

We also design, implement, and manage lots of other CX measurement tools and programmes too! Our in-house Tech Team has the capability, innovation, and agility to develop a service solution to meet any specific client needs.
www.aba.co.uk

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