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The UK's most prestigious Customer Service Awards - run by the professional body for customer service

Over the last few months, organisations and employees have responded to a challenging economic environment in remarkable ways, by showcasing resilience and commitment to customer service excellence.

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

Member finalists receive one free place to the Awards ceremony. Non-member finalists receive one free place with purchase of one or more additional places. Free places are limited to one maximum per organisation.

Our next Awards ceremony will be taking place on 12 March 2024 at Hilton Park Lane, London. Entries for 2024 are now open – don’t miss out on the opportunity to showcase your exceptional service and commitment to customer satisfaction.

Submit your entries
What some of our winners have to say:
Knight Frank
UK Power Networks

The UK Customer Satisfaction Awards 2024 categories are as follows:

  • Aba Quality Monitoring – Best Customer Experience
  • Customer Focus Award – Large Enterprise
  • Employee Engagement Strategy
  • Best Use of Customer Insight
  • Best Application of Technology
  • Customer Satisfaction Innovation
  • Best  Return on Customer Service Investment
  • Best Customer Satisfaction Strategy Award
  • Customer Service Strategic Leadership
  • Best Customer Service Partnership
  • Changemaker Award
  • Customer Commitment Award B2B
  • Customer Commitment Award B2C
  • Customer Feedback Strategy
  • Customer Focus Award – SME
  • Customer Service Professional of the Year
  • Sustainable Customer Service
  • Trusted Quality Provider

Why enter the UK Customer Satisfaction Awards?

Build morale. Celebrate success. Positive outcome from a challenging year.

The deadline for entry submissions is 14 October 2022.

Who can enter the UK Customer Satisfaction Awards?

Any organisation. Members and Non-members.

The deadline for entry submissions is 14 October 2022.

Does my information remain confidential?

Yes. Judges sign a legally-binding NDA.

What is the cost to submit the Awards entry form?

The entry submission is complimentary.

The deadline for entry submissions is 14 October 2022.

Will I be able to get an extended entry deadline?

Almost invariably No – shortlisting takes place immediately following the deadline.

What happens if I make Finalist Shortlist?

You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).

Can our team attend the Awards Ceremony?

Yes. Tables are now for sale on first come first served basis (subject to Government guidance). Book your place here. 

If successful can we issue press releases?


UK Customer Satisfaction Awards 2023 Winners

ABa Quality Monitoring Customer Focus – Large Enterprise


Knight Frank

Cabot Financial Employee Engagement Strategy


Laithwaites Wine

Ipsos Best Use of Customer Insight



Kantar Best Customer Experience


Severn Trent

Paragon Customer Communications Best Application of Technology



Pension Insurance Corporation Best Customer Satisfaction Innovation


VIVO Defence Services

Proinsight Best Return on Customer Service Investment



TLF Research Best Customer Satisfaction Strategy



Webhelp Customer Service Strategic Leadership


Novuna Vehicle Solutions – Head of Customer Experience, Sue Cashmore-Thorley

Best Customer Service Partnership


IBM & Next

Changemaker Award


Lidl GB Customer Service – Head of Audit & Customer Service, Tobias Homolka

Customer Commitment B2B


Cartridge People

Customer Commitment B2C


Pension Insurance Corporation

Customer Feedback Strategy


UK Power Networks

Customer Focus – SME



Customer Service Professional


Landmark Information Group, Head of Customer Experience, Helen Luty

Sustainable Customer Service


Water Plus

Trusted Quality Provider


Suzuki GB

UKCSI Most Improved


Co-op Insurance

UKCSI Best in UK


first direct

Photos of the evening: 7 March 2023

Awards 2023 Winners


  • 19:00 – Pre-dinner drinks reception with cash bar
  • 19:40 – Welcome, Dinner & Awards
  • 22:45 – Post-awards entertainment & DJ

Please note:

  • Member finalists receive one free place to the Awards ceremony
  • Non-member finalists receive one free place with purchase of one or more additional places
  • An Awards table ticket includes 10 seats at the table, subject to government guidelines

Terms and Conditions:

Official Sponsors 2024
Aba Quality Monitoring

Aba Quality Monitoring Customer Focus Award – Large Enterprise Award

Established in 1990, ABa is one of UK’s largest providers of operationally focused, bespoke mystery shopping and customer experience measurement tools. We bring together decades of understanding CX itself, with cutting edge technology designed for each client’s needs.

We also design, implement, and manage lots of other CX measurement tools and programmes too! Our in-house Tech Team has the capability, innovation, and agility to develop a service solution to meet any specific client needs.

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