The UK's most prestigious Customer Service Awards - run by the professional body for customer service
The UK Customer Satisfaction Awards 2024 categories are as follows:
- Aba Quality Monitoring – Best Customer Experience
- Customer Focus Award – Large Enterprise
- Employee Engagement Strategy
- Best Use of Customer Insight
- Best Application of Technology
- Customer Satisfaction Innovation
- Best Return on Customer Service Investment
- Best Customer Satisfaction Strategy Award
- Customer Service Strategic Leadership
- Best Customer Service Partnership
- Changemaker Award
- Customer Commitment Award B2B
- Customer Commitment Award B2C
- Customer Feedback Strategy
- Customer Focus Award – SME
- Customer Service Professional of the Year
- Sustainable Customer Service
- Trusted Quality Provider
Why enter the UK Customer Satisfaction Awards?
Build morale. Celebrate success. Positive outcome from a challenging year.
The deadline for entry submissions is 14 October 2022.
Who can enter the UK Customer Satisfaction Awards?
Any organisation. Members and Non-members.
The deadline for entry submissions is 14 October 2022.
Does my information remain confidential?
Yes. Judges sign a legally-binding NDA.
What is the cost to submit the Awards entry form?
The entry submission is complimentary.
The deadline for entry submissions is 14 October 2022.
Will I be able to get an extended entry deadline?
Almost invariably No – shortlisting takes place immediately following the deadline.
What happens if I make Finalist Shortlist?
You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).
Can our team attend the Awards Ceremony?
Yes. Tables are now for sale on first come first served basis (subject to Government guidance). Book your place here.Â
If successful can we issue press releases?
Yes!
UK Customer Satisfaction Awards 2023 Winners
ABa Quality Monitoring Customer Focus – Large Enterprise
Winner:
Knight Frank
Cabot Financial Employee Engagement Strategy
Winner:
Laithwaites Wine
Ipsos Best Use of Customer Insight
Winner:
Openreach
Kantar Best Customer Experience
Winner:Â
Severn Trent
Paragon Customer Communications Best Application of Technology
Winner:
Redrow
Pension Insurance Corporation Best Customer Satisfaction Innovation
Winner:
VIVO Defence Services
Proinsight Best Return on Customer Service Investment
Winner:
Sedgwick
TLF Research Best Customer Satisfaction Strategy
Winner:
Aldi
Webhelp Customer Service Strategic Leadership
Winner:Â
Novuna Vehicle Solutions – Head of Customer Experience, Sue Cashmore-Thorley
Best Customer Service Partnership
Winners:Â
IBM & Next
Changemaker Award
Winner:Â
Lidl GB Customer Service – Head of Audit & Customer Service, Tobias Homolka
Customer Commitment B2B
Winner:Â
Cartridge People
Customer Commitment B2C
Winner:Â
Pension Insurance Corporation
Customer Feedback Strategy
Winner:Â
UK Power Networks
Customer Focus – SME
Winner
Analox
Customer Service Professional
Winner:
Landmark Information Group, Head of Customer Experience, Helen Luty
Sustainable Customer Service
Winner:Â
Water Plus
Trusted Quality Provider
Winner:
Suzuki GB
UKCSI Most Improved
Winner:
Co-op Insurance
UKCSI Best in UK
Winner:
first direct
Photos of the evening: 7 March 2023
Programme:
- 19:00 – Pre-dinner drinks reception with cash bar
- 19:40 – Welcome, Dinner & Awards
- 22:45 – Post-awards entertainment & DJ
Please note:
- Member finalists receive one free place to the Awards ceremony
- Non-member finalists receive one free place with purchase of one or more additional places
- An Awards table ticket includes 10 seats at the table, subject to government guidelines
Terms and Conditions:
Aba Quality Monitoring Customer Focus Award – Large Enterprise Award
Established in 1990, ABa is one of UK’s largest providers of operationally focused, bespoke mystery shopping and customer experience measurement tools. We bring together decades of understanding CX itself, with cutting edge technology designed for each client’s needs.
We also design, implement, and manage lots of other CX measurement tools and programmes too! Our in-house Tech Team has the capability, innovation, and agility to develop a service solution to meet any specific client needs.
www.aba.co.uk