The UK's most prestigious customer service awards - run by the professional body for customer service
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Photos of the evening: 19 October 2021
Awards Winners & Finalists 2021
UKCSI Most Improved Award
Winner: Swinton Insurance
UKCSI Best in the UK Award
Winner: first direct
Best Application of Technology Award
Winner: Cabot Financial
Finalists:
- British Gas
- Co-op Group
- Costain
- Engage Hub
- Frasers Group
- Green Flag
- Marks & Spencer
- Network Rail (High Speed)
- Openreach
Best Customer Satisfaction Strategy
Winner: Transport for London Commercial Development
Finalists:
- Aldi Stores
- Disclosure & Barring Service
- Golding Homes
- Hampshire County Council
- Intercity Technology
- Rainbow International/ISS Restoration
- Redrow
- UK Power Networks Services
- Xoserve
Best Customer Service Co-Creation Collaboration Award
Winner: HM Passport Office
Finalists:
- Caledonia Water Alliance
- Grand Union Housing Group
- J Browne Construction
- Mainstay
- Secure Trust Bank
- SSCL (Shared Services Connected Ltd)
- Thames Water
- Wessex Water
- Wales & West Utilities
Cabot Financial Sustainable Customer Service Award
Winner: Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)
Finalists:
- Companies House
- EverTrek
- Port of London Authority
Customer Service Changemaker Award
Winner: Alison Jennings, Head of Customer Experience, Xoserve
Finalists:
- Annette Ritson, Customer Service Manager, Clarity
- Charley Maher, Managing Director, Pelican Business Services
- Gemma Colby, Head of Customer Experience, Yell
Customer Service Strategic Leadership Award
Winner: Richard Pash, UK Chief customer Officer, Zurich Insurance
Finalists:
- Andy Szabo, Chief Customer Officer, Xoserve
- Carla Thomas, Director Business Customer Service, Openreach
- Julie Gill, Director Customer Service Operations, Amcare™ Group
- Josh Gill, Chief Executive Officer, Everflow Water
- Marie Fisher, Head of Client Relations, Hudson Outsourcing,
- Mark Billingham, Group Customer Care Director, The Very Group
- Mike Gauterin, Enterprise Customer service Director, BT Group
- Sara Protheroe, Chief customer Officer & Executive Director, Pension Protection Fund
- Stephanie Trubshaw, Customer Director, Electricity North West
Employee Engagement Strategy Award
Winner: Boots UK
Finalists:
- Covéa Insurance
- Dwr Cymru Welsh Water
- Fittleworth Medical
- Hitachi Capital Vehicle Solutions (part of Hitachi Capital UK PLC)
- Knight Frank
- Laithwaites
- Loop Customer Management
- Sitel® UK&I
- South East Water
Freshworks Best Customer Experience Award
Winner: Octopus Energy
Finalists:
- Ageas
- believe housing
- Bought By Many
- Clarks
- Citizen
- Kindertons Accident Management
- Samsung KX
- Skipton International
- Surrey County Council
Ipsos MORI Customer Feedback Strategy Award
Winner: O2
Finalists:
- Admiral Group
- Brenntag
- CMOStores.com
- Disclosure & Barring Service
- Kia UK
- NHS Property Services
- Paragon Bank
- SafeMove a part of Yorkshire Water
- Xoserve
Kantar Best Use of Customer Insight Award
Winner: Electricity North West
Finalists:
- AmeySRM
- Kia UK
- Nationwide Building Society
- Northern Ireland Water
- Patch Plants
- Places for People
- SP Energy Networks
- Yorkshire Water
- Virgin Money
Morrison Water Services Customer Focus Award – SME
Winner: The Edinburgh Casting Studio
Finalists:
- Analox Group
- Better2Know
- Crest Pumps
- New Homes Customer Care (NHCC)
Pension Insurance Corporation Customer Satisfaction Innovation Award
Winner: Yell
Finalists:
- Caravan Guard
- Claims Consortium Group
- National Highways
- Nestlé Purina
- Sort Move
- South East Water
- SP Energy Networks
- Vistry
- Yorkshire Water
Quality Service Provider Award
Winner: MSC Industrial Supply Co.
Finalists:
- Axis part of Bidvest Noonan Group
- CAF Bank
- FreeAgent
- HM Passport Office
- Kent Fire and Rescue Service
- Pension Protection Fund
- Pension Insurance Corporation
- Vita Health Group
- VIVID
Salesforce Customer Commitment Award
Winner: Knight Frank
Finalists:
- Amcare™ Group & Convatec
- Buzzbike
- Coastline Housing
- Curo
- HMRC
- Kimal
- National Grid
- Silver Cross UK
- TalkTalk
Sitel Group® Customer Focus Award – Large Enterprise
Winner: Pension Insurance Corporation
Finalists:
- Arval UK
- BT Group
- MSC Industrial Supply Co.
- Openreach
- Scottish & Southern Energy Networks
- UKCloud
- Vertas Group
- United Utilities
- Virgin Money
TLF Research Best Return on Customer Service Investment Award
Winner: SP Energy Networks
Finalists:
- Knight Frank
- Openreach
- New Homes Customer Care (NHCC)
- Scottish & Southern Energy Networks
- Yell
Recognising excellence – our 2020 awards evening
Why enter the UK Customer Satisfaction Awards?
Build morale. Celebrate success. Positive outcome from a challenging year.
The deadline for entry submissions has now passed, but you can book your tickets for the Awards ceremony (19 October).
Who can enter the UK Customer Satisfaction Awards?
Any organisation. Members and Non-members.
The deadline for entry submissions has now passed, but you can book your tickets for the Awards ceremony (19 October).
Does my information remain confidential?
Yes. Judges sign a legally-binding NDA
Can individuals enter the UK Customer Satisfaction Awards?
There are two categories for individuals – Outstanding Leader & Changemaker.
The deadline for entry submissions has now passed, but you can book your tickets for the Awards ceremony (19 October).
What is the cost to enter?
No cost, it’s free to enter.
The deadline for entry submissions has now passed, but you can book your tickets for the Awards ceremony (19 October).
Will I be able to get an extended entry deadline?
Almost invariably No – shortlisting takes place immediately following the deadline.
What happens if I make Finalist Shortlist?
You’ll get one free invitation to the awards ceremony when at least one other ticket is purchased – (limited to one maximum per organisation).
Can our team attend the Awards Ceremony?
Yes. Tables are for sale on first come first served basis (Subject to any lingering Government guidance) – book here.
If successful can we issue press releases?
Yes!