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The UK's most prestigious customer service awards - run by the professional body for customer service

Members and non-members are welcome to enter and attend the Awards. They are free to enter and we provide a free place to every finalist*. Entries are open for our 2021 awards – which will recognise those who have gone above and beyond during what will have been an extremely challenging year.

Categories and entry information


*finalists who are members receive one free place, finalists who are non-members receive one free place with purchase of one or more additional places

Book tickets to Awards ceremony

Date: 19 October 2021
Venue: London Hilton on Park Lane

UK Customer Satisfaction Awards 2021

19 October 2021, Hilton Park Lane, London

There has never been a more important time to recognise successful outcomes from customer service strategies. The past year has been extraordinarily difficult for many organisations, but it has also given an opportunity to reflect and review. Entering the UK Customer Satisfaction Awards will lift morale and let your people know you value them.

Categories and entry information

Key Dates

Submitting a compelling awards entry

Here are a few pointers:

๐Ÿ’ท Financials not required for 2021
Take advantage of this yearโ€™s removal of financial information as part of the criteria

๐Ÿ“ Criteria
Read the criteria carefully and select the most appropriate category

๐Ÿ“ˆย Presentation
Check spelling & grammar. Include graphics to illustrate complex analysis

๐Ÿšฉ Communication
Inform colleagues, teams, leadership that you believe they are Award-winning

๐Ÿ’ฌ Tone
Make your entry engaging, relatable and intellectually coherent

๐Ÿ™Š Jargon
Avoid at all costs (or at least explain it if it has to be used)

๐Ÿค” Focus
Keep to the wordcount

๐Ÿ“ฉ Size Matters
Stick to the 8MB file size limit

Answer all questions
Leave no blanks โ€“ if there is a question that canโ€™t be answered, explain why

๐Ÿ“‚ Validation
Donโ€™t make unsubstantiated claims โ€“ give examples in support

๐Ÿ” Be Concise
Ensure that the answer does not create more questions

๐Ÿ“Š Illustrate
Use legible graphics, illustrations, photos

โŒ› Timing
Enter early, give yourself enough time to review, edit and re-read

๐Ÿ“ฐ PR
Tell the world you think your team are award-winning

๐Ÿ‘ฅ Revision
Seek critical review by a colleague

๐Ÿ“† Diary Dates
Have the awards date in the diary of anyone you want to attend

๐Ÿคž Good luck!
We wish you every success with your submission


Categories and entry information

Why enter the UK Customer Satisfaction Awards?

Build morale. Celebrate success. Positive outcome from a challenging year.

Who can enter the UK Customer Satisfaction Awards?

Any organisation. Members and Non-members.

Does my information remain confidential?

Yes. Judges sign a legally-binding NDA

Can individuals enter the UK Customer Satisfaction Awards?

There are two categories for individuals โ€“ Outstanding Leader & Changemaker. You can download the entry forms here.

What is the cost to enter?

No cost, it’s free to enter.

Will I be able to get an extended entry deadline?

Almost invariably No โ€“ shortlisting takes place immediately following the deadline.

What happens if I make Finalist Shortlist?

Youโ€™ll get one free invitation to the awards ceremony when at least one other ticket is purchased โ€“ (limited to one maximum per organisation).

Can our team attend the Awards Ceremony?

Yes. Tables are for sale on first come first served basis (Subject to any lingering Government guidance) – book here.

If successful can we issue press releases?


UK Customer Satisfaction Awards 2021 Sponsors

Cabot Credit Management

Cabot Credit Management is over 20 years old and is one of the largest credit management service providers in Europe, and the market leader in the UK and Ireland.ย Their Mission is to โ€˜Help Each and Every Customer to Financial Recoveryโ€™ and we do this through traditional and digital customer treatments.

Customers can find it difficult to acknowledge their debts and having a brand that is honest, competent and trustworthy is so important. We help customers take positive steps and focus on tailoring personal solutions for them. Our customers and people are at the heart of Cabotโ€™s culture.


Ipsos Mori

Ipsos MORI is an industry leader in designing, implementing and delivering Customer Experience programmes. We drive to the ‘So What’ by helping organisations retain customers, recover those at risk, grow share of spend, increase satisfaction/loyalty/advocacy and improve operational efficiency. Our tailored programmes deliver a Return on Customer Experience Investment (ROCXI)โ€™ with a team of expert CX practitioners helping organisations at all stages of CX measurement and management, using a unique blend of professional services, VoC measurement (with a best in class platform ecosystem) and advanced analytics.


Morrison Utility Services

Morrison Utility Services, part of M Group Services is a dedicated utility service provider, working in long term frameworks on behalf of regulated utility companies across the electricity, gas and water sectors in the UK. Our workforce of over 5,000 operates daily in local communities, working hard to keep customers, communities and stakeholders connected to their essential services; households and businesses warm, taps flowing, lights on and appliances running.


Recognising excellence – our 2020 awards evening


Book tickets to Awards ceremony

Date: 19 October 2021
Venue: London Hilton on Park Lane

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