UK Customer Satisfaction Awards

Cabot Financial

Cabot Financial was founded in 1998 and now forms part of Cabot Credit Management. Cabot Financial is one of largest debt purchase companies in the UK and is fully authorised by the Financial Conduct Authority. Customer service and regulatory compliance are at the core of our business, culture and collections strategies and guide our mission of ‘Creating pathways to economic freedom’. Currently supporting around 7 million consumers, treating each consumer fairly and offering affordable payment solutions is at the heart who we are and what we do. Our values that we care, we find a better way and we are inclusive and collaborative run through everything we do for consumers, clients and colleagues.

🌐 www.cabotfinancial.co.uk
@CabotFinancial

Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

🌐https://www.freshworks.com/
@FreshworksInc

Ipsos Mori

Ipsos MORI is an industry leader in designing, implementing and delivering Customer Experience programmes. We drive to the ‘So What’ by helping organisations retain customers, recover those at risk, grow share of spend, increase satisfaction/loyalty/advocacy and improve operational efficiency. Our tailored programmes deliver a Return on Customer Experience Investment (ROCXI)’ with a team of expert CX practitioners helping organisations at all stages of CX measurement and management, using a unique blend of professional services, VoC measurement (with a best in class platform ecosystem) and advanced analytics.

🌐 www.ipsos.com
@IpsosMORI

Kantar

Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology, we help our clients understand people and inspire growth.

🌐 www.kantar.com/uki
@Kantar_UKI

Morrison Water Services

Morrison Water Services, part of M Group Services is a dedicated utility service provider, working in long term frameworks on behalf of regulated utility companies across the electricity, gas and water sectors in the UK. Our workforce of over 5,000 operates daily in local communities, working hard to keep customers, communities and stakeholders connected to their essential services; households and businesses warm, taps flowing, lights on and appliances running.

🌐 www.morrisonus.com
@MorrisonUtility

Pension Insurance Corporation (PIC)

The purpose of PIC is to pay the pensions of its current and future policyholders. PIC provides secure and stable retirement incomes through leading customer service, comprehensive risk management and excellence in asset and liability management. At 31 December 2020, PIC had insured 273,500 pension scheme members and had £49.6 billion in financial investments, accumulated through the provision of tailored pension insurance buyouts and buy-ins to the trustees and sponsors of U.K. defined benefit pension schemes. Clients include FTSE 100 companies, multinationals and the public sector. PIC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345).

🌐www.pensioncorporation.com
@PensionCorp

Salesforce

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, blockchain, voice, and artificial intelligence—to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. It’s an integrated CRM platform that unites marketing, sales, commerce, service and more to give companies a single source of truth about their customers. It gives these teams a single, shared view of their customers so they can deliver the intelligent, personalised experiences their customers have come to expect from every brand and build lasting, trusted relationships.

🌐https://www.salesforce.com/uk/
@salesforce

Sitel Group®

As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100,000 people in 29 countries around the globe, working from home or from one of our CX hubs, we securely connect best-loved brands with their customers over 4.5 million times every day in over 50 languages.

🌐https://www.sitel.com/
@Sitel_WorldWide

TLF Research

We are experts in customer experience measurement and research. With over 25 years of specialist experience and a proven track record of improving customers’ experience, satisfaction and loyalty. We can support every stage of your customer experience measurement programme, developing your methodology, data collection, reporting, insight and recommendations for action. Post survey results, TLF can help with action planning and training as well as powerful storytelling for communication and driving cultural change.

🌐https://www.tlfresearch.com/
@TLFResearch