UK Customer Satisfaction Awards

ABa Quality Monitoring – Best Customer Experience

Established in 1990, ABa is one of UK’s largest providers of operationally focused, bespoke mystery shopping and customer experience measurement tools. We bring together decades of understanding CX itself, with cutting edge technology designed for each client’s needs.

We also design, implement, and manage lots of other CX measurement tools and programmes too! Our in-house Tech Team has the capability, innovation, and agility to develop a service solution to meet any specific client needs.
www.aba.co.uk

Ipsos – Customer Feedback Strategy

Ipsos helps brands all over the world to elevate their customer experience, to anticipate, respond and evolve in line with rapidly changing needs and market forces.

Their CX practitioners design, implement and deliver CX programmes that use the best in technology and real-world expertise to drive retention, satisfaction, operational efficiency and share of spend. By transforming the way brands do business, Ipsos helps translate CX measurement into active customer experience management – and proven ROI.

www.ipsos.com

Pension Insurance Corporation – Customer Satisfaction Innovation Award

The purpose of PIC is to pay the pensions of its current and future policyholders. PIC provides secure and stable retirement incomes through leading customer service, comprehensive risk management and excellence in asset and liability management. Clients include FTSE 100 companies, multinationals, and the public sector. PIC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345).

www.pensioncorporation.com

Proinsight – Best Use of Customer Insight Award

As the leading mystery shopping provider in the UK, Proinsight know first-hand what excellence looks like. They take the time to create programmes of activity that measure customer experience designed versus customer experience delivered across all key touchpoints. Their programmes are developed to deliver return on investment and drive customer experience strategies, whilst at the same time offering compelling business insights. Proinsight’s complete end-to-end experiential feedback process is proven to deliver results quickly and efficiently.

www.proinsight.org

TLF Research Best Customer Satisfaction Strategy Award

TLF Research is a specialist customer experience research and measurement agency. Founded in 1996, we’ve been designing bespoke research programmes for over 25 years. We work with customer-focused organisations of all shapes and sizes, and focus on providing research with actionable outcomes to continually improve the customer experience.

We’ve got a proven track record of helping companies improve their customer satisfaction and loyalty, and believe in building long-term partnerships that deliver results – 9 out of our top 10 clients have been with us over 10 years.

www.tlfresearch.com

Paragon – Best Application of Technology

Paragon combines leading-edge technology and exceptional people to deliver business-critical products and services that enhance our clients’ performance. We go to market through seven key business lines, delivering cost and carbon efficiency while meeting our clients’ evolving challenges head on, transforming how their businesses operate.

In the UK, Luxembourg and Ireland, those seven business lines are: Consultancy and agency, Customer Communications, Lead Supply, Supply Chain Management, Business Process Outsourcing, Workplace Solutions, and Print Solutions. They enable us to meet customer expectations and remain agile and flexible to market demands.

www.paragon.world