A leadership-focused customer service management qualification for professionals looking to improve, hone, and maximise their skills.
This 12-month learning programme equips today’s customer service leaders with the knowledge and tools required to make a difference to their customers, and ultimately create more value for their business.
We have identified several key areas where we believe leaders need to gain an elevated level of understanding and knowledge, which include supporting customers, engaging teams, and driving customer satisfaction alongside the success of the business.
Based on these areas, the core subjects focused on during the programme are:
The Institute’s Management Qualification is leadership, operational, and strategy focused. It is suitable for current or aspiring leadership professionals working in a customer service environment.
The self-studying qualification takes 12 months to complete, and during this time you will have a dedicated tutor providing guidance and support. There will also be opportunities to interact with other leaders taking the qualification in a collaborative and knowledge-sharing environment.
This programme is exclusively available to Institute of Customer Service members. If you are a member, please speak to your Client Development Director to support your application.
If you are currently not a member, you can find more information about the full range of benefits of becoming a member below: