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The UK Customer Satisfaction Awards 2019 are now open for entries.
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All the key findings and emerging themes from July's UKCSI in one place.
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17 Jul 2018
Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power...Read More
16 Aug 2018
Institute CEO Jo Causon comments on the results and what they mean for customer service in...Read More
05 Jul 2018
Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published...Read More