Take a qualification or training course to develop and recognise your customer service skills
Awards entries have now concluded. Good luck to all entrants!
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
13 Feb 2017
Read about and respond to The Institute's consultation on Codes of Practice for Institute...Read More
14 Nov 2016
Breakthrough research sponsored by Essilor, O2, United Utilities and YPO which reminds us...Read More
17 Feb 2017
UKCSI finds customers are happier overall, but more needs to be doneRead More