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The UK Customer Satisfaction Awards 2019 are now open for entries.
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Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service?
July 2018 report out now.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
13 Jul 2018
Banks and building societies claim four top 10 spots in latest indexRead More
05 Jul 2018
Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published...Read More