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Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? What drives customer satisfaction? And what can UK organisations do more to become the Number 1 for customer service?
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20 Aug 2016
Find out what consumers really think about customer service skills in the UK, and how the...Read More
12 Jul 2016
UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...Read More
23 Aug 2016
The Institute’s latest study sheds light on a number of UK service failingsRead More