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Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? What drives customer satisfaction? And what can UK organisations do more to become the Number 1 for customer service?
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
26 Aug 2016
Institute CEO, Jo Causon, comments on the latest results, and what they mean for long term...Read More
12 Jul 2016
UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...Read More
30 Aug 2016
Customer satisfaction with national public services is on the up, but there’s still room f...Read More