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Inspiring a Service Nation, Powering the Future

We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

The roi of excellent customer service
Service with Respect

We’re calling on the Government to do more to protect the customer service professionals by introducing a new, standalone offence for those who assault customer-facing employees.

#servicewithrespect

💚 Join our 160+ campaign supporters
Annual Conference 2021: Redefining the Service Nation – Building a better future

Join us on 19 October 2021 for our Annual Conference – the UK’s leading forum for customer service thought leadership.

📢 See speaker line up
UK Customer Satisfaction Index

The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 272 organisations and organisation types in 13 sectors.

👇 Download the latest UKCSI results

📥 UKCSI July 2021 report

Membership Benefits

Develop
Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure And Benchmark
Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy
Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Profile
Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Standards
Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

Friend
A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research
Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice And Support
Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

BBC Panorama highlights hospitality troubles

Abuse of customer-facing staff contiues to grow

Panorama investigated the impact of Covid on the hospitality industry, exposing how staff shortages and customer abuse are taking their toll.

The documentary referenced our UK Customer Satisfaction Index and highlighted the growing hostility we are trying to tackle through our Service with Respect campaign.

More about membership

Our Members

Costain
JLL
Damart
Vinci
Clingen
Brewin Dolphin
Hitachi-Capital
Karbon Homes
Accent Group
Jersey Water
Bron-afon
UKPN
CAA
Portsmouth-water

We have around 400 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

View all members Become a member

Latest ServiceMark Achievers

Covea
Hitachi-Capital
UKPN
Newbury
Premier Pensions
Hitachi-Capital
Ameresco Logo
Newday
Travel-network-group
ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

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