Qualifications and training

Take a qualification or training course to develop and recognise your customer service skills

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UK Customer Satisfaction Awards 2019

The UK Customer Satisfaction Awards 2019 are now open for entries. Enter now

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Complaints Workshops

A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in Birmingham, Bristol, London, Leeds, Manchester & Edinburgh.

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TrainingMark - is your customer service training up to standard?

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video to find out more.

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UK Customer Satisfaction Index

Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? See the latest results here.

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I am looking for...

Insight

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Standards

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Membership

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

What's happening at The Institute

Customer Service News

Amazon Home Services launches in the UK

15 Jun 2018

The scheme is set to help customers get the most out of purchases
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See all News
Latest Research

The Customer Service Dividend: How organisations have achieved ROI and greater productivity

27 Nov 2017

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Trusted Advisory Network Resources

Customer Focus Magazine - April 2018

29 May 2018

Customer Focus is a quarterly publication produced by The Institute of Customer Service. A...
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Press Releases

What the Sainsbury's and Asda merger means for customers

30 Apr 2018

As Sainsbury’s and Asda unveil a deal to create the UK’s biggest supermarket chain questio...
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Citizens and Customers: What are the key learnings from the report?

Great people we work with

These organisations are already members. Join them today.

Sky

Brighton & Hove City Council

Unilever

Prudential

Essilor

Birmingham City Council

British Council

First Transpennine Express

Capita 2

o2 2

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