How we help supercharge your customer service
Develop your people
Better trained staff are able to service your customers more efficiently and effectively.
Measure & Benchmark
Independently measure your success, identify opportunities and benchmark against competitors.
Policy Engagement
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Enhance Your Profile
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Set Service Standards
Find out how to set the highest quality standards to provide excellent customer service consistently.
A Critical Friend
We act as your critical friend – giving you an impartial outside perspective when you need it.
Research & Insight
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
Advice & Support
Weâre here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Less restrictive, outcome-focused regulation for innovation and service
Each year, the Chancellorâs Mansion House speech is a significant moment in the political and business calendar. And given the tumultuous year weâve had so far, the stakes feel higher on this occasion. There have been grounds for tentative economic optimism in recent months, from the Governmentâs new industrial strategy to growing business and consumer confidence. But recent headwinds have…
Capitalising on an increase in customer satisfaction
The findings of our latest UK Customer Satisfaction Index, launched this week, once again sent a clear signal to UK…
It is time to double down on customer serviceÂ
As we move through the height of summer, itâs not just the staggering heat thatâs taking some adjusting to. The…
The hidden toll on UK productivity â how ending customer abuse is not just a moral imperative, but a business necessity
The challenge surrounding UK productivity is something weâre all acutely aware of. Despite the years that have passed, weâre yet…
Our Members
We have around 350 organisational members – big and small â spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.
