Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others. We can make your business better.
Take a qualification or training course to develop and recognise your customer service skills
The UK Customer Satisfaction Awards 2018 are now closed for entries. Shortlisted organisations will be revealed shortly.
Join us for the largest customer service conference.
A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in London, Manchester and Edinburgh.
Prepare for National Customer Service Week 2018 early with 25% off shop items.
Buy now while stocks last!
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
19 Jan 2018
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