Take a qualification or training course to develop and recognise your customer service skills
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A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in Birmingham, Bristol, London, Leeds, Manchester & Edinburgh.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
27 Nov 2017Read More
30 Apr 2018
As Sainsbury’s and Asda unveil a deal to create the UK’s biggest supermarket chain questio...Read More