Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others.
We can make your business better.
Take a qualification or training course to develop and recognise your customer service skills
A night of celebration...
1 March, 2016, Hilton Park Lane, London
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK.
A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in London, Manchester and Edinburgh.
Customers priorities are changing - but do UK organisations know how to provide the ultimate customer experience?
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
As an independent, not-for-profit professional organisation, our goal is to raise the standard of Customer Service nationally by supporting our members in their development.
From individuals to blue chip corporations, we're building better service.