Take a qualification or training course to develop and recognise your customer service skills
Awards entries have now concluded. Good luck to all entrants!
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK.
Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? What drives customer satisfaction? And what can UK organisations do more to become the Number 1 for customer service?
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
23 Nov 2016
As the Chancellor delivers his first Autumn Statement and focuses on the Living Wage, the...Read More
12 Jul 2016
UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...Read More
09 Dec 2016
Kitchenware retailer delights customer with post-purchase serviceRead More