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Set the
pace for customer service

The independent professional membership body for customer service, driving business performance through service excellence

We improve your business performance by enhancing your customer experience

Working with businesses, the public sector and Government to build the Service Nation – positioning the UK as a world leader in service and driving growth.

About the Institute

How we help supercharge your customer service

Develop your people

Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure & Benchmark

Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy Engagement

Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Enhance Your Profile

Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Set Service Standards

Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

A Critical Friend

A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research & Insight

Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice & Support

Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Service Reborn for Business Growth

This is a seminal time for service
 the world stands on the precipice of something both exciting and scary.

Will we be passive? Or will we be part of the rebirth of service?

Watch our video to discover more about Service Reborn

Join us and be a force for good

Insight & Thought Leadership

Thought Leadership

Events and Training

All events

Our Members

Nestle Purina Petcare Logo
Nestlé Purina PetCare
Experience More Limited
Experience More Limited
Keolis amey
KeolisAmey Metrolink
Marsh Limited
Marsh Limited
Legal&General
Legal & General Group PLC
HSB
HSB Engineering Insurance (HSB)
Jersey-electricity
Jersey Electricity Plc
Stagecoach Group PLC
Stagecoach Group PLC
BT Logo
BT
Persimmon plc
Persimmon plc
Cross Country Trains
Cross Country Trains
Cabot
Cabot Credit Management
Atlanta logo
Atlanta Group
North Yorkshire Council
North Yorkshire Council
Content Guru
Content Guru
Utility Regulation (Northern Ireland)
Utility Regulation (Northern Ireland)
GES LTD
GES LTD
SP Energy Networks
SP Energy Networks
Mears Group PLC
Mears Group PLC
Natural Resources Wales
Natural Resources Wales

We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

What is Servicemark?

Success Stories

View Success Stories
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