The Institute of Customer Service

We are the independent, professional membership body for customer service.

Learn about Membership

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.


The Institute of Customer Service organises, delivers and is involved in a large number of events which take place across the country.

The Institute of Customer Service Academy

Training programmes, assessment, standard setting, MasterClasses & qualifications support services.

What's happening at The Institute

Latest Customer Service News

Follow our channel

Find out the latest customer service news, views and insights

See all media

Great people we work with

These organisations are already members. Join them today.

SkyBrighton & Hove City CouncilUnileverPrudentialBirmingham City CouncilFirst Transpennine ExpressSainsburysBMWCapita 2o2 2 Want to work with us too? Get in touch