We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
We act as your critical friend – giving you an impartial outside perspective when you need it.
Find out how to set the highest quality standards to provide excellent customer service consistently.
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Independently measure your success, identify opportunities and benchmark against competitors.
Better trained staff are able to service your customers more efficiently and effectively.
A decade of customer service excellence
Insight & Thought Leadership
By Jo Causon, CEO, The Institute of Customer Service Black Friday has fast become one…