Customer service matters

Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others. We can make your business better.

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Qualifications and training

Take a qualification or training course to develop and recognise your customer service skills

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UK Customer Satisfaction Awards 2018

The UK Customer Satisfaction Awards 2018 are now open for entries

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Annual Conference 2018

Join us for the largest customer service conference.

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TrainingMark - is your customer service training up to standard?

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video to find out more.

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National Customer Service Week

Celebrating National Customer Service Week this October. This year's themes have been revealed and the NCSW Shop is now open.

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Insight

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Standards

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Membership

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

What's happening at The Institute

Customer Service News

Toys “R” Us receive bankruptcy protection as customers take business online

22 Sep 2017

Competition from Amazon has seen toy retailer struggle
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Latest Research

UKCSI: The state of customer satisfaction in the UK - July 2017

31 Mar 2017

UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...
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Press Releases

Big four supermarkets lose market share to discount rivals - The Institute responds

22 Aug 2017

Institute CEO, Jo Causon, comments on the news that the big four supermarkets have lost ma...
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Member News

Codes of Practice for Trainers and Assessors

28 Apr 2017

Find out the outcomes of the Consultation on the draft Codes of Practice for Trainers and...
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Citizens and Customers: What are the key learnings from the report?

Great people we work with

These organisations are already members. Join them today.

Sky

Brighton & Hove City Council

Unilever

Prudential

Essilor

Birmingham City Council

British Council

B+L Ausch+Lomb

Eliar

First Transpennine Express

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