Membership Benefits
Our CEO, Jo Causon, on Sky's Ian King Live
Following many months of campaigning, the Government tabled an amendment to the Sentencing Bill, making assaults on those providing a public service an aggravating factor in sentencing decisions.
In a big win for our Service with Respect campaign and all who have supported it, the amendment passed with support from all parties, and Royal Assent of the Bill was gained on 28 April 2022.
Insight & Thought Leadership
Building the four pillars of a Service Nation
Despite the news that the UK economy is no longer expected to enter technical recession…
An alternative way to consider ESG
Traditionally, communicating that your organisation is effectively governed has not attracted nearly as much attention…
Coming together to define our Service Nation
It was a pleasure to welcome so many of you to our Annual Conference this…
Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout
Customer abuse of public-facing workers remains high, which is…
Webinar: Head to Head with Jeremy Hyams (Claims Consortium Group).
Each week our CEO, Jo Causon, interviews a business leader…
Webinar: Head to Head with Mario Mazzocchi (Wesleyan)
Each week our CEO, Jo Causon, interviews a business leader…
Webinar: Head to Head with Nick Atkin (Yorkshire Housing)
Each week our CEO, Jo Causon, interviews a business leader…