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Set the
pace for customer service

The independent professional membership body for customer service, driving business performance through service excellence

We improve your business performance by enhancing your customer experience

Working with businesses, the public sector and Government to build the Service Nation – positioning the UK as a world leader in service and driving growth.

About the Institute

How we help supercharge your customer service

Develop your people

Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure & Benchmark

Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy Engagement

Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Enhance Your Profile

Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Set Service Standards

Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

A Critical Friend

A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research & Insight

Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice & Support

Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Service Reborn for Business Growth

This is a seminal time for service
 the world stands on the precipice of something both exciting and scary.

Will we be passive? Or will we be part of the rebirth of service?

Watch our video to discover more about Service Reborn

Join us and be a force for good

Insight & Thought Leadership

Thought Leadership

Events and Training

All events

Our Members

N Brown Group plc
N Brown Group plc
3M logo
3M United Kingdom Plc
Marlowe Environmental Services
Marlowe Environmental Services
newbury
Newbury Building Society
Wessex Water Ltd
Wessex Water Ltd
Echo Managed Services South Staffs Water customer service team
Echo Managed Services South Staffs Water customer service team
Virgin Media O2
Virgin Media O2
Northern
Northern
Intercity
Intercity Technology
Belfast City Council
Belfast City Council
Transport for Greater Manchester
Transport for Greater Manchester
YPO
YPO
Southern Water
Southern Water
Sainsbury’s Supermarkets Limited
Sainsbury’s Supermarkets Limited
damart
Damartex UK Ltd
National Federation of Self Employed & Small Businesses Limited
National Federation of Self Employed & Small Businesses Limited
i2 Analytical
i2 Analytical
SWW
South West Water
Knight Frank
Knight Frank LLP
Leaders Romans Group
Leaders Romans Group

We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

What is Servicemark?

Success Stories

View Success Stories
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