How we help supercharge your customer service
Insight & Thought Leadership
Preparing for the expected, managing the unexpected
No business, society or organisation operates in a vacuum, and we have long lived with turbulent and changing landscapes. In fact, innovation often occurs when we are at our most challenged. I think the issue is being clear about what we need to prepare for, what we can change, what we just must manage and what we should have foreseen…
Regulating for sustainable growth
Since its first months in office, the Government has signalled its desire to deliver economic growth. Making this a reality,…
Green shoots showing in customer satisfaction â now organisations must turn it into a sustained recovery
As 2025 gets underway, businesses still face a challenging economic and wider operating environment â but there is at least…
Taking an integrated approach to technology in service
From Washington to Davos, many of the worldâs most influential leaders â in both business and politics â face an…
Our Members
We have around 350 organisational members – big and small â spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.