Better trained staff are able to service your customers more efficiently and effectively.
Independently measure your success, identify opportunities and benchmark against competitors.
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Find out how to set the highest quality standards to provide excellent customer service consistently.
We act as your critical friend – giving you an impartial outside perspective when you need it.
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
A decade of customer service excellence
Insight & Thought Leadership
With significant shifts in customer needs and behaviour in the last year, organisations have been…
Training and events
Remote, face-to-face or hybrid service teams – managing your team for success through change (20 May) Virtual Event
Introduction to effective complaints handling (21 May) Virtual Event
Head to Head with Ant Middle (Ageas) Virtual Event
Head to Head with Elliot Shaw (Highways England) Virtual Event