Better trained staff are able to service your customers more efficiently and effectively.
Independently measure your success, identify opportunities and benchmark against competitors.
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Find out how to set the highest quality standards to provide excellent customer service consistently.
We act as your critical friend – giving you an impartial outside perspective when you need it.
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
BBC Panorama highlights hospitality troubles
Abuse of customer-facing staff contiues to grow
Panorama investigated the impact of Covid on the hospitality industry, exposing how staff shortages and customer abuse are taking their toll.
The documentary referenced our UK Customer Satisfaction Index and highlighted the growing hostility we are trying to tackle through our Service with Respect campaign.