Qualifications and training

Take a qualification or training course to develop and recognise your customer service skills

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Complaints Workshops

A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in Birmingham, Bristol, London, Leeds, Manchester & Edinburgh.

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TrainingMark - is your customer service training up to standard?

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video to find out more.

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UK Customer Satisfaction Index

Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? See the latest results here.

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I am looking for...

Insight

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Standards

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Membership

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

What's happening at The Institute

Customer Service News

First digital mortgage signed in London

17 Apr 2018

The mortgage milestone marks a move towards modernisation of the industry
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See all News
Latest Research

The Customer Service Dividend: How organisations have achieved ROI and greater productivity

27 Nov 2017

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See all Research
Press Releases

News reaction as record numbers switch energy supplier

12 Mar 2018

The Institute responds as record switching levels show 24,000 customers a day switch energ...
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Press Releases

Celebrating award-winning customer service

07 Mar 2018

Thirteen organisations from a variety of UK industries have been unveiled as the country’s...
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Citizens and Customers: What are the key learnings from the report?

Great people we work with

These organisations are already members. Join them today.

Sky

Brighton & Hove City Council

Unilever

Prudential

Essilor

Birmingham City Council

British Council

First Transpennine Express

Capita 2

o2 2

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