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Inspiring a Service Nation, Powering the Future

We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

The roi of excellent customer service
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Our open letter calling for action to protect public-facing workers

We have published an open letter – signed by over 75 business leaders and cross-party parliamentarians – raising awareness of the increasing volume of incidents of customer abuse across all industry sectors to encourage the Government to pass proposed new legislation to tackle the issue.

 

#servicewithrespect

See our open letter
Service with Respect

We have been working with businesses and parliamentarians to protect employees by introducing legislation that acts as a strong deterrent to those who assault public-facing workers.

#servicewithrespect

💚 Join our 200+ campaign supporters
UK Customer Satisfaction Index

The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 272 organisations and organisation types in 13 sectors.

👇 Download the latest UKCSI results

📥 UKCSI July 2021 report

Membership Benefits

Develop
Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure and Benchmark
Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy
Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Profile
Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Standards
Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

Friend
A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research
Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice and Support
Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

Redefining the Service Nation

Building a better future

The pandemic has highlighted the true value of customer service not just to our economy but society and our way of life. The scale of the challenges that confront us make thoughts of a return to the ‘old business as usual’ futile.

This is our defining moment to reassess, refocus and act – together and with a common purpose.

More about membership

Our Members

Historic-England
Durham-CC
Avant Homes
Pic
CII
Opus
Abellio West Midlands Railway
Kent Fire And Rescue
Bought-by-many
Clarks International
Kier
North Star
Wales-West
Hitachi-Capital
Amigo
Portsmouth-water
Clingen
Nestle Purina Petcare Logo
Arag
HM-Land-Registry

We have around 400 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

View all members Become a member

Latest ServiceMark Achievers

Edinburgh-Trams
Xoserve
places-for-people
Hiscox
GMC
Ameresco logo
ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

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