Take a qualification or training course to develop and recognise your customer service skills
A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in Birmingham, Bristol, London, Leeds, Manchester & Edinburgh.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
16 Mar 2018
The organisation scored highly to retain the top spotRead More
27 Nov 2017Read More
12 Mar 2018
The Institute responds as record switching levels show 24,000 customers a day switch energ...Read More