Membership Benefits
Our CEO, Jo Causon, on Sky's Ian King Live
Following many months of campaigning, the Government tabled an amendment to the Sentencing Bill, making assaults on those providing a public service an aggravating factor in sentencing decisions.
In a big win for our Service with Respect campaign and all who have supported it, the amendment passed with support from all parties, and Royal Assent of the Bill was gained on 28 April 2022.
Insight & Thought Leadership
Invest now in the skills we need for the future
The latest figures from the Office of National Statistics (who will be speaking at our Annual…
Public policy to shape our Service Nation in 2023 and beyond
This week saw the return of Parliament for the first time in 2023 and there…
New Year, new hopes for our Service Nation
As we settle back into normality after the festive break, I’d like to wish you…
Webinar: Insight, Action and Impact: using insight to improve the customer experience
Watch our panel discussion webinar chaired by our CEO, Jo…
Webinar: Head to Head with Paul Philpott (Kia)
Each week our CEO, Jo Causon, interviews a business leader…
APPG on Customer Service: Tackling skills shortages through professionalising customer service
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness…
Webinar: Head to Head with Philip Davies MP (Conservatives)
Each week our CEO, Jo Causon, interviews a business leader…