We’re calling on the Government to do more to protect the customer service professionals by introducing a new, standalone offence for those who assault customer-facing employees.
#servicewithrespect
Join us on 19 October 2021 for our Annual Conference – the UK’s leading forum for customer service thought leadership.
The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 272 organisations and organisation types in 13 sectors.
👇 Download the latest UKCSI results
Membership Benefits
Better trained staff are able to service your customers more efficiently and effectively.
Independently measure your success, identify opportunities and benchmark against competitors.
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Find out how to set the highest quality standards to provide excellent customer service consistently.
We act as your critical friend – giving you an impartial outside perspective when you need it.
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Weekly webinar: Head to Head Interviews with Business Leaders
UK Customer Satisfaction Index (UKCSI) – July 2021
The UKCSI is the national barometer of customer satisfaction published twice a year by The…
Message from our CEO: What’s in store for the coming months
Watch our CEO, Jo Causon, share our priorities for the next few months and how…
Supply chain problems could be an opportunity to rethink how we do things
By Jo Causon, CEO, The Institute of Customer Service Of…
Webinar: Head to Head with Gerry McGarry (BPI Recycled Products)
Each week our CEO, Jo Causon, interviews a business leader…
Customer Satisfaction Index improvement masks some significant challenges ahead
By Jo Causon, CEO, The Institute of Customer Service On…
Webinar: Head to Head with Vicky Fordham-Lewis (Osborne Property Services)
Each week our CEO, Jo Causon, interviews a business leader…
Latest ServiceMark Achievers
Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.
Success Stories
