Customer service matters

Better customer service makes for more satisfied customers. Customers more likely to come back, and recommend you to others. We can make your business better.

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Qualifications and training

Take a qualification or training course to develop and recognise your customer service skills

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UK Customer Satisfaction Awards 2018

The UK Customer Satisfaction Awards 2018 are now closed for entries. Shortlisted organisations will be revealed shortly.

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Annual Conference 2018

Join us for the largest customer service conference.

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TrainingMark - is your customer service training up to standard?

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video to find out more.

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I am looking for...

Insight

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Standards

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Membership

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

What's happening at The Institute

Customer Service News

Top motorway service areas for customer satisfaction revealed

19 Oct 2017

Customers across England rated toilets, staffing and refreshments
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Latest Research

UKCSI: The state of customer satisfaction in the UK - July 2017

31 Mar 2017

UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...
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Member News

IMServ re-accredited with ServiceMark accreditation

16 Oct 2017

Independent energy data management provider, IMServ Europe Ltd, has been successfully re-a...
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Press Releases

Substandard service costs £28 billion a year in lost productivity

06 Oct 2017

Brits dealing with customer service issues during office hours cost their employers £28 bi...
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Citizens and Customers: What are the key learnings from the report?

Great people we work with

These organisations are already members. Join them today.

Sky

Brighton & Hove City Council

Unilever

Prudential

Essilor

Birmingham City Council

British Council

B+L Ausch+Lomb

Eliar

First Transpennine Express

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