skip to Main Content

Inspiring a Service Nation, Powering the Future

We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

The roi of excellent customer service
Service with Respect

We’re calling on the Government to do more to protect the customer service professionals by introducing a new, standalone offence for those who assault customer-facing employees.

#servicewithrespect

💚 Join our 160+ campaign supporters
Annual Conference 2021: Redefining the Service Nation – Building a better future

Join us on 19 October 2021 for our Annual Conference – the UK’s leading forum for customer service thought leadership.

🎤 See speaker line up
UK Customer Satisfaction Index

The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 250 organisations and organisation types in 13 sectors.

👇 Find out the latest UKCSI results on 7 July 2021

📅 Save the date

Membership Benefits

Develop
Develop your people

Better trained staff are able to service your customers more efficiently and effectively.

Measure And Benchmark
Measure & Benchmark

Independently measure your success, identify opportunities and benchmark against competitors.

Policy
Policy Engagement

We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.

Profile
Enhance Your Profile

Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.

Standards
Set Service Standards

Find out how to set the highest quality standards to provide excellent customer service consistently.

Friend
A Critical Friend

We act as your critical friend – giving you an impartial outside perspective when you need it.

Research
Research & Insight

Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.

Advice And Support
Advice & Support

We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.

A decade of customer service excellence

Lessons from the past and a glimpse at the future

To mark a decade of customer service excellence, we collaborated on a special video with Sky. See some of our members – from John Lewis, to Scottish Water and Zurich – reflect on past 10 years and consider what the next 10 might hold.

More about membership

Our Members

John Lewis
Highways-England
Kinto
Aldi
Concertus
Karcher
HM-Land-Registry
3M Logo
Foxtons
James Cropper
Karbon Homes
Just
Dhl
Hitachi-Capital
Davies
Boots
Amey
Hiscox
Claims-consortium-group
O2
Edinburgh-Trams

We have 400+ organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.

View all members Become a member

Latest ServiceMark Achievers

Premier Pensions
Wickes
Travel-network-group
UKPN
Cirencester-friendly
IMServ
Anglian Water Logo
Opus
ServiceMark

Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.

Close search
Basket
Back To Top
Search