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The UK Customer Satisfaction Awards 2019 are now open for entries.
Early Bird tickets for The Institute's 2019 Annual Conference are now on sale.
Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service?
July 2018 report out now.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
15 Aug 2018
Satisfaction among commuters is down significantly in the past decadeRead More
17 Jul 2018
Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power...Read More
05 Jul 2018
Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published...Read More