Take a qualification or training course to develop and recognise your customer service skills
Join us for the largest customer service conference.
A new series of complaints-focused workshops from The Institute of Customer Service gives you insight, best practices and practical tools to apply in your organisation.
View dates for our workshops in Birmingham, Bristol, London, Leeds, Manchester & Edinburgh.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
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