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Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? What drives customer satisfaction? And what can UK organisations do more to become the Number 1 for customer service?
National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice.
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Our training and accreditation programmes can raise your service standards.
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28 Sep 2016
Service-related problems pose a huge cost to consumers, Citizens Advice revealsRead More
12 Jul 2016
UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...Read More
29 Sep 2016
On 28 September, The Institute held its Annual General Meeting and Members’ meeting, annou...Read More