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Institute membership gives you exclusive access to customer service research across all sectors.


Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.


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We support some of the UK's leading businesses in improving their customer service.

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We are the leading authority on Customer Service in the UK

As an independent, not-for-profit professional organisation, our goal is to raise the standard of Customer Service nationally by supporting our members in their development.

From individuals to blue chip corporations, we're building better service.

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