Take a qualification or training course to develop and recognise your customer service skills
Awards are now open for entries. Enter now.
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK.
Buy your ticket now and take advantage of the early bird offer. Limited time only.
Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service? What drives customer satisfaction? And what can UK organisations do more to become the Number 1 for customer service?
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
26 Aug 2016
Institute CEO, Jo Causon, comments on the latest results, and what they mean for long term...Read More
12 Jul 2016
UK Customer Satisfaction Index (UKCSI) is a national measure of customer satisfaction. It...Read More
26 Aug 2016
Customers are happier with local public services than they were six months ago, but busine...Read More