Along with the nation, it is with great sadness that we mourn the passing of Her Majesty The Queen. Our thoughts and condolences go to the Royal Family and all those who work at Buckingham Palace.
New legal protections for customer-facing workers – which we have been campaigning for through our Service with Respect initiative – have come into force. The new legislation means tougher sentencing for people who commit assaults against a person providing a public service.
#servicewithrespect
We have been working with businesses and parliamentarians to protect employees by introducing legislation that acts as a strong deterrent to those who assault public-facing workers.
#servicewithrespect
The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 250 organisations across 13 sectors.
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Our CEO, Jo Causon, on Sky's Ian King Live
Following many months of campaigning, the Government tabled an amendment to the Sentencing Bill, making assaults on those providing a public service an aggravating factor in sentencing decisions.
In a big win for our Service with Respect campaign and all who have supported it, the amendment passed with support from all parties, and Royal Assent of the Bill was gained on 28 April 2022.
Insight & Thought Leadership
Resetting our service nation
I wrote last week on the need for unity and the importance of demonstrating values…
Reflecting on the service and leadership example set by Queen Elizabeth II
The passing of Queen Elizabeth II has saddened millions of people around the world. She…
Time to pull our service nation together
It has been a strange and sombre week. As I witness the immense crowds gathered…
BBC News: UK Hospitality “urged all customers to treat staff with respect
Hospitality staff say frustrated customers have left them demoralised and…
Webinar: Head to Head with Aileen Evans (Grand Union Housing Group)
Each week our CEO, Jo Causon, interviews a business leader…
Webinar: Head to Head with Linsey Jones (Centrica)
Each week our CEO, Jo Causon, interviews a business leader…
Webinar: Head to Head with Gareth Turpin (Virgin Media O2)
Each week our CEO, Jo Causon, interviews a business leader…
Latest ServiceMark Achievers
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Success Stories
Paul Couchman, Managing Director of Premier Pensions Management discusses 10 years as a member of The Institute and why he - along with all new recruits - love the FirstImpressions training.
