Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024 and beyond.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Insight & Thought Leadership
How can businesses respond when seismic events come knocking?
Most organisations would agree, whatever their sector, that we have experienced a challenging and turbulent…
Conditions are aligning to get customer satisfaction back on an upward trend
This month, we have released our latest six-monthly UK Customer Satisfaction Index (UKCSI) - and…
The role of service in navigating the winds of change
While last week felt like an apt moment to reflect on the sentiments of respect…
Head to Head with Michelle Prance (Mettle)
In our Head to Head series, our CEO, Jo Causon,…
UKCSI Open Webinar July 2024
We recently hosted our July 2024 UKCSI open launch webinar,…
The Evening Standard: Customer satisfaction at lowest level since 2010 – report
The Evening Standard reports on our latest UKCSI July 2024…
This is Money: Which companies have the best customer service? Survey shows top 10… but most firms are below par
The Daily Mail's This is Money covers our latest UKCSI…