Better trained staff are able to service your customers more efficiently and effectively.
Independently measure your success, identify opportunities and benchmark against competitors.
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Find out how to set the highest quality standards to provide excellent customer service consistently.
We act as your critical friend – giving you an impartial outside perspective when you need it.
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Redefining the Service Nation
Building a better future
The pandemic has highlighted the true value of customer service not just to our economy but society and our way of life. The scale of the challenges that confront us make thoughts of a return to the ‘old business as usual’ futile.
This is our defining moment to reassess, refocus and act – together and with a common purpose.
Insight & Thought Leadership
This research looks beyond the Covid-19 crisis to examine how work culture, environment and practices…