Qualifications and training

Take a qualification or training course to develop and recognise your customer service skills

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UK Customer Satisfaction Awards 2019

The UK Customer Satisfaction Awards 2019 are now open for entries.

Enter now
Annual Conference 2019

Early Bird tickets for The Institute's 2019 Annual Conference are now on sale.

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TrainingMark - is your customer service training up to standard?

Achieving TrainingMark is a sign of the quality of your customer service training. Watch this video to find out more.

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UK Customer Satisfaction Index

Are UK customers satisfied with the service they receive? Which UK brands provide the highest levels of service?

July 2018 report out now.

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Insight

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Standards

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Membership

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

What's happening at The Institute

Customer Service News

Passenger satisfaction with rail industry falls 6% since 2008

15 Aug 2018

Satisfaction among commuters is down significantly in the past decade
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See all News
Latest Research

The Heart of Artificial Intelligence: Enabling the future of customer experience

17 Jul 2018

Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power...
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See all Research
Press Releases

Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues

05 Jul 2018

Amazon has retained the top spot in the UK Customer Satisfaction Index (UKCSI), published...
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Trusted Advisory Network Resources

Customer Focus Magazine - April 2018

29 May 2018

Customer Focus is a quarterly publication produced by The Institute of Customer Service. A...
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Citizens and Customers: What are the key learnings from the report?

Great people we work with

These organisations are already members. Join them today.

Sky

Brighton & Hove City Council

Unilever

Prudential

Essilor

Birmingham City Council

British Council

First Transpennine Express

Capita 2

o2 2

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