Periods of change at the top of any organisation generate noise and often a period of uncertainty – rarely more so than when the keys to Number 10 are changing hands. As the UK faces the prospect of its seventh…
Last week, an article in the Financial Times asked whether the UK is finally showing signs of a productivity rebound – or if the optimism is more hope than evidence. Amid the current hype, it can be tempting to read…
This summer heralds a wave of major events, from Royal Ascot and Wimbledon to the Commonwealth Games in Glasgow, the Edinburgh Fringe and, of course, the World Cup. I’ll confess I probably won’t be watching the football, but with so…
Former Minister Alan Milburn’s report warns that Britain is at risk of a ‘lost generation’, with more than a million young people not in work, education, or training (NEETs). That number is expected to rise over the next five years…
Our Head to Head series brings together senior leaders for candid conversations on the opportunities and challenges facing organisations today. In this latest edition our CEO, Jo Causon interviews James MacBeth, Managing Director at Auto Windscreens, exploring leadership, governance and…
The warm weather this week, beyond being a struggle at points, has finally signalled the beginning of summer and is a clear reflection on the impact of climate change! The holiday season feels to be of even greater importance this…
The operating environment for businesses today is characterised more than ever before by fragmentation, uncertainty, and polarisation, something I delve into in this month’s blog post. While some organisations and sectors are in growth mode, others are facing a battle for…
The King’s Speech on Wednesday set out the Government’s response to the volatile economic and geopolitical environment impacting businesses and consumers, defined by the cost of living, slow growth, and concerns about security and economic resilience. The speech signalled some…
There’s something almost Groundhog Day-like about the morning after an election. We wake to votes still being counted, maps being coloured in, and a familiar chorus of: "What does this mean for Westminster, the Prime Minister, and the next political…
I was recently asked by a journalist whether AI would eventually make all customer service professionals redundant. My answer was an emphatic no, but it made me reflect on why others may hold this view and whether we are clear…