In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Lesley Taylor, UK Managing Director of Cosmos Tours. Listen to Jo and Lesley discuss…
As we move through the final few months of the year – known in retail-focused sectors as the Golden Quarter – there is an opportunity for consumers to spend more time in their local communities and high streets looking for…
It’s that time of the year again; the dusk is creeping in earlier, the leaves are changing palette, and we are feeling the first cold pinch of winter. Changing seasons aside, it is also when we as business leaders consider…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Ailsa King, Chief Client Officer of Marsh McLennan. Listen to Jo and Ailsa discuss…
I am really pleased to see the increased engagement this year with NCSW (we saw the highest levels of website traffic and social engagement to date) as business leaders and teams across the UK celebrated their service heroes and tested…
As National Customer Service Week (NCSW) draws to a close, we can safely say the response has been emphatic. Businesses celebrated their teams, teams celebrated their service heroes, and one message rang loud and clear throughout it all: the value…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner and Chair of Hays Travel. Listen to Jo and Dame…
To mark the start of National Customer Service Week and in line with Monday's topic, we held an interactive webinar where we discussed the future role of AI in enhancing customer experiences. David Dagger, Director of Communications and Corporate Affairs…
We are, as we all know, living in challenging times with what feels like a significant rise in anti-social behaviour being reported across the UK, which is manifesting itself in different ways and impacting on business, individuals and wider society.…