In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Delivering Service during Challenging Times Media Coverage

Jo Causon on BBC Radio Surrey & Sussex

January 12, 2021

Institute's CEO, Jo Causon, interviewed on BBC Radio Surrey & Sussex on over 65s experiencing…

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Latest News

Jo Causon on BBC Radio Surrey & Sussex

January 12, 2021
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More than a million over 65s have experienced bad customer service because of their age

December 21, 2020
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Jo Causon on LBC’s Nick Ferrari at Breakfast

November 2, 2020
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Our ‘Service with Respect’ campaign on BBC 4’s You and Yours

August 24, 2020
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All News Updates

Employees facing increased customer hostility as lockdown eases

July 22, 2020
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BBC Breakfast News: launching our ‘Service with Respect’ campaign

July 20, 2020
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As customer satisfaction flatlines, a focus on our service offering can drive economic recovery

July 13, 2020
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High Steet

The FT: Shops can prosper if they treat customers with care

January 28, 2020
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Almost half of all recruitment fails, costing the UK economy £17.6bn a year

October 18, 2019
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GDPR

CityAM: GDPR is one year old, but has it helped business or eroded trust?

May 24, 2019
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first direct takes top spot for UK customer satisfaction

January 22, 2019
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Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues

July 3, 2018
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