In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

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Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

November 2, 2022

  The latest results of our Service with Respect campaign polling have revealed that over…

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Latest News

Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

November 2, 2022
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ITV News: Retail staff report spike in customer abuse as soaring cost of living ignites tempers

November 2, 2022
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BBC Breakfast: Customer Service Staff Abuse feature – 28 October 2022

November 1, 2022
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online conclusion of the transaction. the opening of a new startup. business handshake, via phone and laptop. vector illustration in a flat style investor holds money in ideas online. - Vector

Trust is key to maintaining customer spending through the cost of living crisis

November 1, 2022
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All News Updates

Jo Causon on NCSW 2022, BBC Radio Wales

October 10, 2022
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Mariella Frostrup, Times Radio

October 3, 2022
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BBC News: UK Hospitality “urged all customers to treat staff with respect

August 23, 2022
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UK customer service complaints at highest level on record, research finds

July 5, 2022
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Cost of living: firms warned consumers want more than low prices

July 5, 2022
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Shop workers blame cost of living stress for rising abuse

June 28, 2022
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Cost of living: call for swift action on financial disputes

June 28, 2022
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Jo Causon on Service with Respect – New Legislation

April 29, 2022
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