In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Delivering Service during Challenging TimesHomepageMedia CoveragePress ReleaseService with Respect

Jo Causon on Service with Respect – New Legislation

April 29, 2022

Service with Respect: new legislation protecting our frontline staff from abuse Watch Ian King (Sky…

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Latest News

Jo Causon on Service with Respect – New Legislation

April 29, 2022
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Jo Causon and financial times logo

Customer-facing staff are bedrock of our economy

April 14, 2022
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This week’s Parliamentary Bill is a welcome step forward for our Service Nation

September 17, 2021
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Customers fed up with Covid excuse for bad service

July 7, 2021
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All News Updates

Retailers must look after their customer-facing employees

June 29, 2021
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Consumers want businesses to help them be more environmentally-friendly

June 3, 2021
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Covid-19 and the changing psychology of the customer experience

June 2, 2021
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Building and maintaining customer trust will be central to long-term recovery

April 20, 2021
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Interview with Jo Causon – The Retail Bulletin

March 24, 2021
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Financial organisations must make service a boardroom priority

March 17, 2021
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Jo Causon on Service with Respect (BBC News)

March 16, 2021
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Back our essential workers: Service with Respect

March 16, 2021
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