In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Jo Causon - The Economist
InterviewMedia Coverage

The Economist: Customer service is getting worse – and so are customers

September 29, 2023

  Jo Causon, the Institute's CEO, discusses the importance of finding the right balance between…

View Resource →
Load More

Latest News

Jo Causon - The Economist

The Economist: Customer service is getting worse – and so are customers

September 29, 2023
Read Article →
Jo Causon The Sunday Times media coverage

The Sunday Times: What went wrong with Britain’s customer service

September 8, 2023
Read Article →
Jo Causon The Sunday Times Media Coverage

The Grocer – M&S’s FTSE return shows the power of customer service

September 7, 2023
Read Article →

ITV News: Customers – Are We Being Served?

March 24, 2023
Read Article →
View more news

All News Updates

Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout

March 22, 2023
View Article →

Poor customer service costs UK firms billions – so why can’t they get it right?

January 31, 2023
View Article →

Water Industry Journal: Harnessing technology with people for better service outcomes

December 16, 2022
View Article →

Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

November 2, 2022
View Article →

ITV News: Retail staff report spike in customer abuse as soaring cost of living ignites tempers

November 2, 2022
View Article →

BBC Breakfast: Customer Service Staff Abuse feature – 28 October 2022

November 1, 2022
View Article →
online conclusion of the transaction. the opening of a new startup. business handshake, via phone and laptop. vector illustration in a flat style investor holds money in ideas online. - Vector

Trust is key to maintaining customer spending through the cost of living crisis

November 1, 2022
View Article →

Jo Causon on NCSW 2022, BBC Radio Wales

October 10, 2022
View Article →
Basket
Back To Top
Search