In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

CEO Statement Delivering Service during Challenging Times Press Release Research

Building and maintaining customer trust will be central to long-term recovery

April 20, 2021

By Jo Causon, CEO, The Institute of Customer Service Earlier this week, we launched our…

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Latest News

Building and maintaining customer trust will be central to long-term recovery

April 20, 2021
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Interview with Jo Causon – The Retail Bulletin

March 24, 2021
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Financial organisations must make service a boardroom priority

March 17, 2021
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Jo Causon on Service with Respect (BBC News)

March 16, 2021
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All News Updates

Back our essential workers: Service with Respect

March 16, 2021
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Travel industry must focus on customer service

March 4, 2021
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ROI of Customer Service: why customer service matters

March 3, 2021
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‘Know and care about your customers’: why online communication is key to great service

March 3, 2021
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Retail sales plummet 8.2% in January, latest ONS figures reveal

February 22, 2021
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The importance of contact centres in delivering first-class customer service

February 19, 2021
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Customer satisfaction with retailers at lowest level since 2015

January 30, 2021
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Jo Causon on Ian King Show (Sky News)

January 25, 2021
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