Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
Featured Resource
Breakthrough Research: How Customer Behaviours are Evolving and the Implications for Organisations – webinar recording
May 26, 2022
On 17 May, we launched our Breakthrough Research on the evolution of customer behaviours and the implications for organisations. Brian Weston, The Institute’s Head of Research and Insight, shared an overview of the recent research results. This was followed by a panel of sponsors who discussed the research results in the context of their own…
APPG on Back our essential workers: Service with Respect campaign (6 July 2021)
July 19, 2021
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…
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