Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
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Home Front – CEO Interview with David Wood, Wickes
January 26, 2023Extract from Customer Focus Magazine: Issue 37 (January 2023) On the face of it, home improvement might be considered a...
UKCSI January 2023 Webinar Launch
January 24, 2023Watch the UK Customer Service Index January 2023 webinar launch below. The Institute’s Head of Research and Insight, Brian Weston,...
Webinar Recording: Trust Index Product Launch
November 1, 2022On 1st November, we hosted a member-exclusive webinar to launch our new Trust Index. Jo Causon, the Institute’s CEO, set...
APPG on Customer Service: Technology, Exclusion and Customer Service
October 25, 2022The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a...
ServCheck: Getting started with your survey
September 23, 2022ServCheck is a powerful tool that measures your team’s alignment and engagement with your customer service strategy. It provides an...
Breakthrough Research: A Connected World? – webinar recording
August 24, 2022On 24 August, we launched our Breakthrough Research on technology and the future of customer experience. Brian Weston, The Institute’s...
APPG on Customer Service: Social Housing
July 26, 2022The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a...
UKCSI July 2022 Webinar Launch
July 5, 2022Watch the UK Customer Service Index July 2022 webinar launch below 👇. The Institute’s Head of Research and Insight, Brian...
