Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
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Annual Conference 2026 – Talk of the month
Our 'Talk of the Month' videos bring you exclusive insights from the industryās leading voices,…
Service Culture Index: Set up your survey
What is the Service Culture Index? Service Culture Index is a powerful diagnosis and assessment…
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Service Culture Index Launch Webinar
May 7, 2026The Institute is pleased to introduce the newly relaunched Service Culture Index (formerly ServCheck), an independent benchmark designed to help...
Annual Conference 2026 – Talk of the month
May 7, 2026Our ‘Talk of the Month’ videos bring you exclusive insights from the industryās leading voices, featuring a different speaker from...
Service Culture Index: Set up your survey
April 30, 2026What is the Service Culture Index? Service Culture Index is a powerful diagnosis and assessment tool that identifies the strengths...
Breakthrough Research Launch: Hype or Reality? How AI is impacting customer service, productivity and governance
February 26, 2026We recently launched our Breakthrough Research Launch, ‘Hype or Reality? How AI is impacting customer service, productivity and governance‘. Our...
UKCSI Member Webinar January 2026
January 26, 2026We recently held our January 2026 UKCSI Member Launch Webinar, featuring our CEO, Jo Causon, alongside Brian Weston, Director, Research...
Breakthrough Research Launch: Engaging the Workforce of Tomorrow
September 8, 2025We recently launched our Breakthrough Research Launch, āEngaging the Workforce of Tomorrowā. Our CEO, Jo Causon, and Brian Weston, The...
UKCSI Member Webinar July 2025
July 8, 2025We recently hosted our July 2025 UKCSI Member Launch Webinar, where our CEO, Jo Causon, joined by Brian Weston, Head...
ROI Toolkit Launch Webinar
June 25, 2025The Institute is pleased to introduce the ROI Toolkit: a set of tools, methodologies, case studies and research to help...
Breakthrough Research Launch: Customer Service Risk and Reputation
March 19, 2025We recently launched our Breakthrough Research Launch, āCustomer Service: Risk and Reputationā.Ā Our CEO, Jo Causon, and Brian Weston, The Instituteās...
APPG on Customer Service: Protecting public facing workers
March 5, 2025The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a...
