Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
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Quick tour of your Member Dashboard
Your Member Dashboard gives you easy access to your member benefits along with our latest…
APPG on Back our essential workers: Service with Respect campaign
The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist…
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Member Dashboard: Your UKCSI sector reports and resource packs
January 22, 2021Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and...
Member Dashboard: Your latest Customer Focus Magazine
January 18, 2021Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and...
Green Goes Mainstream? Customer service and the green agenda – Research Launch
January 13, 2021Watch below the Breakthrough Research Launch on Green Goes Mainstream? Customer service and the green agenda. The Institute’s CEO, Jo...
Quick tour of your Member Dashboard
November 10, 2020Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and...
Business Benchmarking and ServCheck survey set up guide
October 21, 2020As a Discovery Roadmap or Trusted Advisory Network member, you have access to annual Business Benchmarking and ServCheck surveys. If...
APPG on Back our essential workers: Service with Respect campaign
October 12, 2020The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist MP (Labour) (Blaydon) Steven Bonnar...
The Procurement Partnership – Research Launch
September 24, 2020Watch below the Breakthrough Research Launch on The Procurement Partnership: developing relationships to deliver excellent customer service through procurement. Institute’s...
Virtual Annual General Meeting (AGM) 2020
September 23, 2020Due to the Covid-19 restrictions around large gatherings, this year’s AGM was livestreamed on Tuesday 22nd September 2020, from Mill...
Service Central to economic recovery – Interview with Alison Jones, Groupe PSA
September 5, 2020Extract from Customer Focus Magazine: Issue 29 (May/June 2020) It’s the fourth week of lockdown, and the economic impact of...
The Annual Conference and UK Customer Satisfaction Awards 2020
September 5, 2020Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As those who regularly attend our Annual Conference will all know,...
