ServCheck is a powerful tool that measures your team’s alignment and engagement with your customer service strategy. It provides an independent measure and framework to drive a service culture across all areas of your organisation. Things you should do before…
Watch this video where accredited tutor, Fiona Bazalgette, takes you through the course structure and highlights how she helps her students improve their skills, competences and effectiveness through the course 👇 Our qualifications are exclusively available to organisational members.…
The Virtual Learning Environment (VLE) is an online learning platform for members to access their training content and qualifications. Here's a simple guide to help you access the Virtual Learning Environment (VLE), plus a handy tip and useful contacts if…
Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the intro video below 👇 and explore your Member Dashboard here. If you have any questions, please contact…