The Virtual Learning Environment (VLE) is an online learning platform for members to access their training content and qualifications.
Here’s a simple guide to help you access the Virtual Learning Environment (VLE), plus a handy tip and useful contacts if you get stuck when trying to access the platform.
To access the VLE, visit
Enter your username and password.
This can be found in your email (example below) which you receive when you are registered.
You are directed to the VLE and can now access your qualification.
- If you are logged out of the VLE at any time, go back to the link in Step 1
- To reset your password, please visit https://www.instituteofcustomerservice.com/account/lost-password
- Once you have reset your password, please login via https://www.instituteofcustomerservice.com/vle
- If you still having issues logging in, then please email us at firstname.lastname@example.org