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The Virtual Learning Environment (VLE) is an online learning platform for members to access their training content and qualifications.

Here’s a simple guide to help you access the Virtual Learning Environment (VLE), plus a handy tip and useful contacts if you get stuck when trying to access the platform.

Step 1

To access the VLE, visit
www.instituteofcustomerservice.com/vle

                                                             

Step 2

Enter your username and password.

This can be found in your email (example below) which you receive when you are registered.

Step 2 - Email

Step 3

You are directed to the VLE and can now access your qualification.

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