Together we are so much more than the sum of our parts, and never has it been more important to come together to support each other
Our research shows that a sustained improvement in customer satisfaction will provide a £33bn per year productivity boost to the UK economy.
To achieve this – and make the UK a byword for exceptional service – we are calling on all organisations – large and small – to help build a service nation.
Delivering service in challenging times
A Decade of Excellence
To support our Inspiring a Service Nation campaign, We worked with one of our members, Sky, to produce this special video celebrating the past 10 years of customer service excellence. See a selection of our members looking back to look forward to what the next decade has in store.