Inspiring a Service Nation

What has changed over the last 10 years? We produce this video to launch our campaign to drive up customer service in the UK. It’s a look back at the past decade in order to look forward and reignite our passion for excellent service.

Pressures from changing technology, regulation and disruption mean that we need to place greater focus on ethics, sustainability and authenticity. More than ever, we need to be clear about our purpose and who we are serving and why. Customers need to be at the heart of every organisation, or they simply won’t last.

Together we are Inspiring a Service Nation. Join us in creating a service nation which drives standards and achieves sustainable benefits for your customers, your organisation, your employees and for the UK.

Let us know your stories of how you are Inspiring a Service Nation and we will share them here.