Why is trust important?
Now is a great opportunity for you to increase loyalty, recommendation and revenue through your existing customer base.
Measure trust levels and drive customer satisfaction and loyalty with The Institute of Customer Service Trust Index ®
Independent Trust Score
A trust scorecard and full report showing your performance against the 7 Drivers of Trust as stated and derived from our Breakthrough Research
Implement changes and improve levels of trust and reputation
Work with your Client Development Director to implement appropriate changes based on your results
Identify areas for improvement
Learn about Trust Breakers and Trust Makers to help identify areas for improvement and understand the reasons for high and low trust
Verbatim analysis to help prioritise actions
Use verbatim analysis and customer feedback to help you understand the reasons for high and low trust
Benchmark and learn
See how you perform in terms of Trust in your organisation and benchmark with other UK organisations
Understand the impact of trust
Through regular surveys, monitor changes over time and understand the business impact of building trust with your customers