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Setting the standard to help you raise the bar

We are the authority on Customer Service in the UK and beyond and we take very seriously the need to establish and maintain the very highest standards. Organisations, individuals and Government look to us to set these standards and keep them up to date with changes in legislation, technology and business practices. We run the national Accreditation service with tough conditions and proven effectiveness to ensure that only the very best and most professional organisations can demonstrate their achievements. All Accreditations need to be maintained and renewed.


ServiceMark is a national standard, independently recognising an organisation’s achievement in customer service and its commitment to upholding those standards.

Business Benchmarking

Business Benchmarking is a measurement of customer satisfaction that organisations can use to benchmark against national leaders in their sector and beyond.


ServCheck measures how engaged your employees are with your customer service strategy

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