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Bespoke Research and Insight

As well as the Research and Insight we publish as a member benefit, we undertake research projects on behalf of member organisations, to help them better understand their customers, the evolving environment, their customer experience performance and how to improve it.

We design and undertake surveys, interviews or focus groups with your customers and if required with employees or other stakeholders.

If you are undertaking Business Benchmarking, which measures your customer satisfaction based on questions in the UK Customer Satisfaction Index (UKCSI), we can offer bespoke options including additional questions or analysis that give specific insight about your customers. We can also help you frame survey questions and reporting requirements to maximise the value of your benchmarking survey.

Organisations choose to work with us because we are independent, expert and our primary driver is to provide insight to help your improve your customer service and business performance. We draw on our expertise in delivering the UKCSI, a leading body of published thought leadership research and projects delivered for a wide range of client organisations. We will spend time and commit expertise to working closely with you to understand your needs and create the right solution for you. We are committed to working with your stakeholders to develop an approach which reflects the needs of your organisation and your customers.

To learn more about how we can help with your research or insight contact us.

Research

Business Benchmarking

Benchmark your performance against leaders in your sector and beyond

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