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As the professional body for customer service we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to shape government policy towards supporting service excellence.

Inspiring a Service Nation through research-based evidence

We believe that good public policy around customer service will make a huge difference to our economy, productivity levels and the UK’s standing in the world. We work with our members and senior public officials to developing government policy. We do this via our All-Party Parliamentary Group (APPG), responding to formal consultations, and working with industry bodies and regulators.

House Of Commons ServiceMark Lunch

Our campaign to protect customer-facing workers from abuse

Customer service professionals should be able to do their jobs free from abuse. In light of growing hostility towards essential workers, we launched a campaign to drive change: Back our Essential Workers: Service with Respect.

Please help us by supporting the campaign.

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