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We are always on the lookout for talented people

Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer service front and centre and making a direct positive impact on organisations, individuals, and the economic wellbeing of the UK.

Our Values

Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK.

Inclusive

Impactful

Independent

Inspirational

Experts

Ownership

Remarkable

We’re committed to professional development and job satisfaction and are proud of how highly- engaged our people are with our Purpose, Vision and Values. Here you’ll have the opportunity to work with a range of FTSE organisations and make a genuine impact on the economic and organisational wellbeing of the UK.

What you can expect

Current Vacancies

Events Executive

Location: London 
Hybrid working:
3 days per week in the office
Perm/Temp:
Permanent – Mon-Fri 9 am to 5 pm
Salary:
Competitive

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to promote and manage events relating to national profile raising (most notably The Institute’s Annual Conference and Awards) and support a programme of virtual and physical events, such as research launches, Head to Head webinars, training courses, workshops, National Customer Service Week and The Institute’s AGM.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Customer Experience Manager

Location: London 
Hybrid working:
3 days per week in the office
Perm/Temp:
Permanent – Mon-Fri 9 am to 5 pm
Salary:
Competitive

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to drive efficiency and effectiveness in the delivery of our products and services, aiming to optimise operations and elevate member satisfaction.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Head of Academy

Location: London 
Hybrid working:
3 days per week in the office
Perm/Temp:
Permanent – Mon-Fri 9 am to 5 pm
Salary:
Competitive

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to lead and manage a high performing Academy team to achieve revenue, profit and quality targets while ensuring long term viability and growth for The Academy and the Institute.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Join us

If you would like to join us, please fill out the form below and attach your CV and a covering letter and we will be in touch.

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