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We are always on the lookout for talented people

For us working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven organisation working to make an impact on organisations, individuals and the economic well-being of the UK.

Our Values

Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK.













We are committed to your professional development, and you have a real opportunity to make a real impact to the economic and organisational wellbeing of the UK whilst you work with a range of FTSE organisations.

What you can expect

Current Vacancies

National Business Development Manager

Location: Home based with national travel (temporary remote working)
Permanent – Mon-Fri
£55,000 plus a generous bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

A new opportunity has become available to join our business development team where you will lead and deliver the acquisition strategy and new business plans for The Institute. You’ll build relationships to ensure that The Institute is positioned as a ‘must have’ to non-members.

This role will see you building relationships with senior decision makers and demonstrate the ROI and desirability of The Institute’s value propositions, products and services. You’ll have outstanding sales, people and business acumen skills to enable The Institute to achieve desired growth and sustainable impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Closing date for applications is 28th December 2020.

Join us

If you would like to join us, please fill out the form below and attached your CV and a Cover Letter and we will be in touch.

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