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We are always on the lookout for talented people

Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer service front and centre and making a direct positive impact on organisations, individuals, and the economic wellbeing of the UK.

Our Values

Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK.

Inclusive

Impactful

Independent

Inspirational

Experts

Ownership

Interested?

Remarkable

We’re committed to professional development and job satisfaction and are proud of how highly- engaged our people are with our Purpose, Vision and Values. Here you’ll have the opportunity to work with a range of FTSE organisations and make a genuine impact on the economic and organisational wellbeing of the UK.

What you can expect

Current Vacancies

Client Delivery Manager

Location: home-based with UK-wide coverage
Hybrid working:
typically 80% remote and 20% in-person
Perm/Temp:
Permanent – Mon-Fri 9 am to 5 pm
Salary:
Competitive plus 10% bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to support our Members by driving and enabling implementation of their engagement plans, promoting the use of the full range of Member benefits, removing internal blockers, and working closely with Client Development Directors and key stakeholders.

You will support the delivery of consistently excellent customer service in line with our Values and our Standards framework, as well as the achievement of our financial targets and our goals of sustainable growth, relevance, and impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Client Development Director (Trusted Advisory Network)

Location: home-based with UK-wide coverage
Hybrid working: 
typically 80% remote and 20% in-person
Perm/Temp: 
Permanent – Mon-Fri 9 am to 5 pm
Salary: 
Competitive plus 40% bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to deploy our Vision and Values and to sustainably grow our Membership among large and complex organisations, some with an international component. As the Member’s ‘critical friend’ and trusted adviser, you will develop a network of key intra-business stakeholder relationships at local and national levels and deploy your deep commercial expertise and highly effective influencing skills to provide relevant solutions that embed our value propositions and tangibly demonstrate the ROI of Membership to the Member’s bottom line.

The ideal candidate for this role is a customer service expert who knows best practice, trends, and what ‘good’ looks like in large and complex organisations and sectors. You will need to be commercially aware with a keen interest in the external business environment, and have a comprehensive understanding of how different business models operate in a range of sectors. Please see our job description for more details.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a value-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Client Development Director (Discovery Roadmap)

Location: home-based with UK-wide coverage
Hybrid working: 
typically 80% remote and 20% in-person
Perm/Temp: 
Permanent – Mon-Fri 9 am to 5 pm
Salary: 
Competitive plus 40% bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.

We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

This is an exceptional opportunity to deploy our Vision and Values and to sustainably grow our Membership among large and complex organisations, some with an international component. As the Member’s ‘critical friend’ and trusted adviser, you will develop a network of key intra-business stakeholder relationships at local and national levels and deploy your deep commercial expertise and highly effective influencing skills to provide relevant solutions that embed our value propositions and tangibly demonstrate the ROI of Membership to the Member’s bottom line.

The ideal candidate for this role is a customer service expert who knows best practice, trends, and what ‘good’ looks like in large and complex organisations and sectors. You will need to be commercially aware with a keen interest in the external business environment, and have a comprehensive understanding of how different business models operate in a range of sectors. Please see our job description for more details.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a value-driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Join us

If you would like to join us, please fill out the form below and attach your CV and a covering letter and we will be in touch.

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