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We are always on the lookout for talented people

Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer service front and centre and making a direct positive impact on organisations, individuals, and the economic wellbeing of the UK.

Our Values

Our clear vision, talented people and shared values combine to make this a great place to work. We will help you take your career to the next level whilst working with some of the top organisations in the UK.

Inclusive

Inclusive

Impactful

Impactful

Independent

Independent

Inspirational

Inspirational

Experts

Experts

Ownership

Ownership

Interested?

Remarkable

We’re committed to professional development and job satisfaction and are proud of how highly- engaged our people are with our Purpose, Vision and Values. Here you’ll have the opportunity to work with a range of FTSE organisations and make a genuine impact on the economic and organisational wellbeing of the UK.

What you can expect

Current Vacancies

Client Development Director - Discovery Roadmap Membership (South, Midlands or North region)

Location: Home based with hybrid working and some UK travel
Perm/Temp:
Permanent – Mon-Fri
Salary:
£45,000 to £60,000 pa depending on experience plus up to 40% bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

A new opportunity has become available to join our business development team where you will lead and deliver the acquisition strategy and new business plans for The Institute. You’ll build relationships to ensure that The Institute is positioned as a ‘must have’ to non-members.

This role will see you building relationships with senior decision makers and demonstrate the ROI and desirability of The Institute’s value propositions, products and services. You’ll have outstanding sales, people and business acumen skills to enable The Institute to achieve desired growth and sustainable impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Closing date for applications is 28th December 2020.

Client Development Director - Trusted Advisory Network Membership (Northern Region)

Location: Home based with hybrid working and some UK travel
Perm/Temp:
Permanent – Mon-Fri
Salary:
£55,000 to £70,000 pa depending on experience plus up to 40% bonus

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

A new opportunity has become available to join our business development team where you will lead and deliver the acquisition strategy and new business plans for The Institute. You’ll build relationships to ensure that The Institute is positioned as a ‘must have’ to non-members.

This role will see you building relationships with senior decision makers and demonstrate the ROI and desirability of The Institute’s value propositions, products and services. You’ll have outstanding sales, people and business acumen skills to enable The Institute to achieve desired growth and sustainable impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Closing date for applications is 28th December 2020.

Product Executive

Location: London-based with hybrid working
Perm/Temp:
Permanent – Mon-Fri
Salary:
£35,000 – £38,000 pa depending on experience

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

A new opportunity has become available to join our business development team where you will lead and deliver the acquisition strategy and new business plans for The Institute. You’ll build relationships to ensure that The Institute is positioned as a ‘must have’ to non-members.

This role will see you building relationships with senior decision makers and demonstrate the ROI and desirability of The Institute’s value propositions, products and services. You’ll have outstanding sales, people and business acumen skills to enable The Institute to achieve desired growth and sustainable impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Closing date for applications is 28th December 2020.

Client Delivery Manager (flexible location)

Location: Home-based (UK) with hybrid working
Perm/Temp:
Permanent – Mon-Fri
Salary:
up to £40,000 pa depending on experience

Find out more

Who we are

We are an independent membership body, with a diverse range of members across all sectors and industries. Our vision is to see a world where excellent customer service has a positive and sustained impact on individuals, organisations and the economic performance of UK Plc.

Why work for us?

You’ll be joining us at an exciting time when the work that we do is more important than ever. We know where we want to go and how to get there, and you can play a key part in achieving our vision.
We care deeply about our people and are committed to investing in personal development and creating an environment for employees to make a real difference to our members.

The opportunity for you

A new opportunity has become available to join our business development team where you will lead and deliver the acquisition strategy and new business plans for The Institute. You’ll build relationships to ensure that The Institute is positioned as a ‘must have’ to non-members.

This role will see you building relationships with senior decision makers and demonstrate the ROI and desirability of The Institute’s value propositions, products and services. You’ll have outstanding sales, people and business acumen skills to enable The Institute to achieve desired growth and sustainable impact.

We offer a competitive salary, benefits package and investment in your personal development. You will have the opportunity to improve customer experiences for our member organisations, resulting in a sustained improvement on the performance of the UK. We are a values driven organisation and we are passionate about attracting individuals who have a shared sense of purpose.

Closing date for applications is 28th December 2020.

Join us

If you would like to join us, please fill out the form below and attach your CV and a covering letter and we will be in touch.

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