During these challenging times and with ever-growing customer expectations, it is especially important to uncover your employee’s perspective on improving delivery of customer experience.
Your teams are critical to the customer experience, which is key to the long-term success of your organisation. ServCheck empowers you to listen to your teams, and transform their feedback into actionable intelligence, so you can reshape and strengthen your product, performance, and drive a service culture. It is here to help you act on insights with confidence. Â
Why ServCheck?
ServCheck is exclusively available to organisational members. As part of your organisational membership, you can carry out regular surveys to measure improvements over time. Uncover how your employees really feel about your service strategy to drive higher levels of productivity, profitability, engagement and customer satisfaction.
Set clear business goals for your organisation
Benchmark employee perspectives in and outside your sector to understand why competition is succeeding and get the insights required to create measurable goals and impactful strategies
Get a granular overview of your performance
Understand what employees across the organisation think of your customer service strategy and measure results by roles, departments, business units and locations
Engage your teams and prevent employee churnÂ
Access role-based insights to help you prevent issues and identify effective training opportunities. A detailed report gives you a chance to delve deeper into key themes, sentiments, and emotions of your employees
Make data driven customer experience improvements  Â
You have collected the data, now it’s time to make the move. ServCheck gives you a full report with actionable intelligence, key drivers and recommendations to improve your customer experienceÂ
Improve future employee performance through personalised plans
Partner with your Client Relationship Director to find out more about your employee experience goals, strengths, areas for improvement. We will help you establish a personalised plan tailored to your organisation’s needs Â
Demonstrate your commitment to customer service
Let the world know that you’re committed to improving customer service by achieving ServiceMark accreditation: drive a true service culture, examine the effectiveness of your service strategy and identify areas for improvement
How does ServCheck Work?
An in-depth conversation with your Client Relationship Director to discuss objectives and develop a detailed plan for your organisation (or similar)Â Â
Your employees complete an online questionnaire assessing the organisation’s customer service strategy, operational delivery, culture, and leadership Â
ServCheck produces a report, detailing your organisation’s ServCheck score, and performance across the Service Experience Model’s dimensions and elementsÂ
Your Client Relationship Director helps you interpret and understand the results, so you can identify areas for improvement and design action plans drawing on best practice and expertiseÂ
Repeat your ServCheck questionnaire over time and use the results as a measure of progress and as a key KPI for your organisationÂ
Your ServCheck Journey
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