In today’s evolving landscape, organisations are re-evaluating their customer journeys to meet changing expectations and address cost pressures. Our exclusive workshop offers a unique opportunity to learn, network, and discuss customer journey mapping strategies with industry peers. Led by an expert consultant, this hands-on session will equip your team with the skills to create effective customer journeys that align with your business goals and enhance customer satisfaction.
Our workshops can be taken exclusively for your organisation (either virtually or physically) or booked via our scheduled open courses which are available to all members.
Apply the full learning experience into your organisation with tailored case studies and examples (enquire on availability).
Gain insight with diverse perspectives, sharing best practice and networking opportunities.
Book a place today on the following dates:
The workshop will employ a mix of lectures, discussion groups, and scenario analyses to facilitate a deep understanding and practical application of the material. Participants will receive a workshop kit that includes a selection of key presentation slides, a self-assessment tool, and access to online resources for continued learning.
- Defining Customer Journey Mapping: Learn the definition of Customer Journey Mapping and how it helps organisations track customers’ journeys with them and where to support them along the way.
- The impact of customer insight on journey mapping: Learn that to build an effective customer journey map, the customer’s insights are critical to highlight areas for improvement and create a smooth journey for other customers.
- The various journey types: Uncover the other types of customer journeys within an organisation that they may take in operations, service, and complaints
- Core principles and techniques of journey mapping: Discover the core principles and techniques for building a successful customer journey map that accounts for the different journeys customers face with organisations.
“Useful and enjoyable course, necessary for every organisation. Leo was an excellent trainer.”
“It’s been great taking time out and implementing new service plans.”
“Any organisation wanting to enhance the service they offer and improve customer satisfaction should definitely consider enrolling their staff on this course.”
“I found the sessions informative, well-balanced, and thought-provoking.”
“Brilliant course, would recommend to colleagues looking to enhance their customer service skills.”
We use Zoom as our preferred platform.
A reliable internet connection, a laptop/computer with a microphone and camera; paper and pen for notetaking.
An Academy Learning & Development Consultant. You can see who our experts are here.
Your environment – ensure you are in a comfortable location and remove any distractions. Make sure you have tested your connection to Zoom.
Our Academy workshops are only open to members – find out more about becoming a member here.
There may be others attending from other member organisations, presenting an opportunity to network and share thoughts and ideas on the subject.