Introducing the Service Experience Model:
An independent framework to help you develop, transform and future-proof your customer experience.
Consumer needs, preferences and behaviours are changing fast. As a result, companies should assess the ability of their teams to adapt, meet and exceed these evolving expectations.
Our latest UKCSI shows that 35% of customers would be prepared to pay more to guarantee excellent service. With quality becoming a more important factor in influencing customer decisions, improving standards and consistency in operational delivery should be a key priority for all organisations.
Our Service Experience Model is an independent framework created to embed the right culture and help you drive, transform and future-proof your customer experience. We help you build a service culture with the right skills for better engagement and retention rates, and define a clear strategic vision with the right leadership to drive positive change in your organisation.