Our July 2026 UKCSI Member Launch Webinar featured our CEO, Jo Causon, alongside Brian Weston, Director of Research and Member Propositions at The Institute, as they shared the latest UK Customer Satisfaction Index results. The session explored where organisations need…
We recently held our January 2026 UKCSI Member Launch Webinar, featuring our CEO, Jo Causon, alongside Brian Weston, Director, Research and Member Propositions at The Institute. They explored major highlights and emerging trends, including compelling new insights on customer confidence,…
We recently hosted our July 2025 UKCSI Member Launch Webinar, where our CEO, Jo Causon, joined by Brian Weston, Head of Research and Insight at The Institute, explored key highlights and emerging trends. Their insights offer valuable guidance for members…
We recently hosted our January 2025 UKCSI member launch webinar. Our CEO, Jo Causon, and The Instituteās Head of Research and Insight, Brian Weston, delved into some of the key highlights and trends, providing a valuable resource for members aiming…
Watch the January 2024 UK Customer Service Index webinar launch below, where our CEO, Jo Causon, and the Instituteās Head of Research and Insight, Brian Weston, take us through the latest results. The January 2024 UKCSI shows the state of…
Our most recent Open UKCSI webinar, open to members and non-members alike, covered the same elements as our member-exclusive launch webinar last 11 July. We shared the highlights and analysis of the current state of customer satisfaction in the UK…
Watch the UK Customer Service Index July 2022 webinar launch below ?. The Instituteās Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the latest results. The July 2022 UKCSI shows the state of customer…
Watch the UKCSI webinar launch below ?. The Institute's Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the January 2022 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have…
Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your UKCSI reports ? and explore your Member Dashboard here. As…
Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original āchallenger bankā is no stranger to customer service awards, scooping those from the likes…