Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ‘challenger bank’ is no stranger to customer service awards, scooping those from the likes…
The latest UK Customer Satisfaction Index suggests that on average, customer satisfaction across the UK economy has remained flat over the last year. You can download the full UKCSI report here
Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results and take a range of questions from members.
Listen as Head of Research and Insight, Brian Weston takes you through how to get the most out of the membership benefits of the UKCSI Sector Reports and UKCSI Resource Packs.
Rewatch the UKCSI July 2019 webinar. Published twice a year, the UK Customer Satisfaction Index measures customer satisfaction across 13 key sectors in the UK. Find the webinar presentation here.