UKCSI ⋆ Institute of Customer Service

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UKCSI July 2022 Webinar Launch

July 5, 2022
UKCSI

Watch the UK Customer Service Index July 2022 webinar launch below ?. The Institute’s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the latest results. The July 2022 UKCSI shows the state of customer satisfaction in the UK, with insight about key issues and trends affecting customer experience. It…

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UKCSI January 2022 Webinar Launch

January 25, 2022
UKCSI

Watch the UKCSI webinar launch below ?. The Institute’s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the January 2022 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have changed during the last 12 months. The research includes key learnings and implications for organisations.…

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Member Dashboard: Your UKCSI sector reports and resource packs

January 22, 2021
Top Tips, UKCSI

Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your UKCSI reports ? and explore your Member Dashboard here. As a member you are eligible to receive the following: Discovery Roadmap members: one sector report…

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Joe Gordon

Ten years on top – Interview with Joseph Gordon, first direct

August 5, 2020
Customer Focus Magazine, UKCSI

Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ‘challenger bank’ is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…

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UK Customer Satisfaction Index (UKCSI) Results in Infographic

July 22, 2020
UKCSI

The latest UK Customer Satisfaction Index suggests that on average, customer satisfaction across the UK economy has remained flat over the last year. You can download the full UKCSI report here

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UKCSI July 2020 Launch Webinar

July 9, 2020
UKCSI

Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results and take a range of questions from members.

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Making the most of the UKCSI Sector Reports and Resource Packs

July 9, 2020
UKCSI

Listen as Head of Research and Insight, Brian Weston takes you through how to get the most out of the membership benefits of the UKCSI Sector Reports and UKCSI Resource Packs.

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UKCSI July 2019 webinar

July 18, 2019
UKCSI

Rewatch the UKCSI July 2019 webinar. Published twice a year, the UK Customer Satisfaction Index measures customer satisfaction across 13 key sectors in the UK. Find the webinar presentation here.

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