UKCSI

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UKCSI Open Webinar Recording

Our most recent Open UKCSI webinar, open to members and non-members alike, covered the same elements as our member-exclusive launch webinar last 11 July. We shared the highlights and analysis of the current state of customer satisfaction in the UK.…

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UKCSI July 2022 Webinar Launch

Watch the UK Customer Service Index July 2022 webinar launch below ?. The Instituteā€™s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the latest results. The July 2022 UKCSI shows the state of customer satisfaction in the UK, with insight about key issues and trends affecting customer experience. It…
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UKCSI January 2022 Webinar Launch

Watch the UKCSI webinar launch below ?. The Instituteā€™s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the January 2022 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have changed during the last 12 months. The research includes key learnings and implications for organisations.…
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Member Dashboard: Your UKCSI sector reports and resource packs

Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your UKCSI reports ? and explore your Member Dashboard here. As a member you are eligible to receive the following: Discovery Roadmap members: one sector report…
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Joe Gordon

Ten years on top – Interview with Joseph Gordon, first direct

Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ā€˜challenger bankā€™ is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…
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UKCSI July 2020 Launch Webinar

Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results and take a range of questions from members.
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UKCSI July 2019 webinar

Rewatch the UKCSI July 2019 webinar. Published twice a year, the UK Customer Satisfaction Index measures customer satisfaction across 13 key sectors in the UK. Find the webinar presentation here.
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