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Member Dashboard: Your latest Customer Focus Magazine

Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the video below showing how to access your Customer Focus Magazine 👇 and explore your Member Dashboard here. If you have any questions, please contact your Client Relationship Director or get in touch…
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Inspiring a service nation

Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As part of our Inspiring a Service Nation drive, and in response to the Covid-19 crisis, we have created a new section on our website designed to help our members to…

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Joe Gordon

Ten years on top – Interview with Joseph Gordon, first direct

Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ‘challenger bank’ is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…
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