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Annual Conference 2024 – Talk of the month

Each month, we will be featuring speakers from our previous Conferences, starting with our most recent Annual Conference 2024. These are available to Members only for a limited time. This month‚Äôs video features Jo Causon, The Institute‚Äôs CEO. At the Conference, Jo unveiled the next steps in embedding service excellence across the Service Nation ‚Äď…
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