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Gareth Turpin Annual Conference 2023

Annual Conference 2023 – Talk of the month

Each month, we will be featuring speakers from our previous Conferences, starting with our most Annual Conference 2023. These are available to Members only for a limited time. This month’s video features Gareth Turpin, Chief Commercial Officer at Virgin Media O2. Gareth showed us how to balance the customer profit chain and minimise risks in a…
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Annual Conference 2023 – Talk of the month

Each month, we will be featuring speakers from our previous Conferences, starting with our most Annual Conference 2023. These are available to Members only for a limited time. This month’s video features Simon Roberts, CEO of Sainsbury’s. Simon shared his thoughts on how service professionals will play an essential role in creating sustainable success in…
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Angela Lockwood Talk of the month featured image

Annual Conference 2023 – Talk of the month

Each month, we will be featuring speakers from our previous Conferences, starting with our most Annual Conference 2023. These are available to Members only for a limited time. This month’s video features Angela Lockwood, CEO at North Star Housing. Angela shared her thoughts on the skills, culture and ethics required to succeed as we emerge from recession:…
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Oke Eleazu speaking at the Institute's Annual Conference 2023

Annual Conference 2023 – Talk of the month

Each month, we will be featuring speakers from our previous Conferences, starting with our most Annual Conference 2023. These are available to Members only for a limited time. This month’s video features Oke Eleazu, CEO at ManyPets. Oke reflected on the many changes in customer expectations and showed us how to evaluate success in a…
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Louise Beardmore Talk of the month featured image

Annual Conference 2023 – Talk of the month

Thank you to all of you who attended our Annual Conference 2023 – we hope you found it insightful and engaging! Each month, we will be featuring speakers from our previous Conferences, starting with our most Annual Conference 2023. These will be available to Members only for a limited time. Our first video features Louise Beardmore,…
This content is only available to members.
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