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Joe Gordon

Ten years on top – Interview with Joseph Gordon, first direct

Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ā€˜challenger bankā€™ is no stranger to customer service awards, scooping those from the likes of Which? and In January and July 2019, it held top spot in the…

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