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Building a strong customer service culture: developing the mindset of a customer service professional (webinar)

As part of National Customer Service Week, Sue Glynn, our Director of Academy, Standards & Quality and Alistair Lockhart-Smith, our FirstImpressions trainer, discuss how to introduce a consistent culture of service across your organisation based on a shared understanding of what defines excellence service. Should you have any questions, please speak to your Client Relationship…
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