Building a strong customer service culture: developing the mindset of a customer service professional (webinar)
As part of National Customer Service Week, Sue Glynn, our Director of Academy, Standards & Quality and Alistair Lockhart-Smith, our FirstImpressions trainer, discuss how to introduce a consistent culture of service across your organisation based on a shared understanding of what defines excellence service. Should you have any questions, please speak to your Client Development…
This content is only available to members.
