Business Benchmarking

Benchmarking. Compare quality with competitor companies. Performance, quality, cost comparison. Development strategy. People standing near indicator improves company productivity and increases profits

Business Benchmarking Survey Results – Communications Guideline

If you are interested in communicating the results of your Business Benchmarking survey, we would be delighted to support you. To ensure consistency and alignment of messaging, we are sharing some handy guidelines on how to approach creating external and internal communications material.   Process   Any formal internal or external communications should be shared with the…
This content is only available to members.
Read more

Business Benchmarking: gathering additional customer insight

Our additional Business Benchmarking analysis enables you to make effective data-driven action-plans. It helps you dig deeper into the performance of different customer segments, makes sense of customer feedback and explains the links between satisfaction and loyalty. This article covers: What are CSI, NPS and Customer Effort? What is a data split (segment)? What is…
This content is only available to members.
Read more
Improving Business Benchmarking survey performance

Business Benchmarking: optimising your survey performance

5 steps to ensuring a high response rate Having enough customers respond to your Business Benchmarking survey is essential for getting an adequate sample size – and that’s a must-have for statistical validity. Here’s some advice on how to boost your response rates. 1. Keep your survey short Don’t add too many extra questions to…
This content is only available to members.
Read more
Basket
Back To Top
Search