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Webinar Recording: Trust Index Product Launch

On 1st November, we hosted a member-exclusive webinar to launch our new Trust Index. Jo Causon, the Instituteā€™s CEO, set the scene and highlighted our latest polling data on trust, followed by an in-depth review of our Trust Index and the methodology behind it by our Head of Product, Kit Randhawa. Watch the recording below…
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New Trust Index: Frequently Asked Questions

Our new Trust Index is an independent methodology, enabling you to measure, monitor and build trust with customers. It is a survey of your customers perceptions of how you perform across the Seven Drivers of Trust, indexed against other UK…

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