skip to Main Content
This category can only be viewed by members.

Who Do You Trust? Improving trust through customer service – Research Launch

Watch below the Breakthrough Research Launch on Who Do You Trust? Improving trust through customer service. The Institute‚Äôs CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was followed by a panel discussion and Q&A with the research sponsors first direct, Curo and…
This content is only available to members.
Read more

UKCSI January 2021 Webinar Launch

Watch the webinar launch of the UKCSI January 2021 below. The Institute’s Head of Research and Insight Brian Weston and CEO Jo Causon take us through why customer satisfaction is at its lowest level since July 2015.   Download the presentation slides here
This content is only available to members.
Read more

Green Goes Mainstream? Customer service and the green agenda – Research Launch

Watch below the Breakthrough Research Launch on Green Goes Mainstream? Customer service and the green agenda. The Institute‚Äôs CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was followed by a panel discussion and Q&A with the research sponsors Ageas, Cabot Credit Management…
This content is only available to members.
Read more

The Procurement Partnership – Research Launch

Watch below the Breakthrough Research Launch on The Procurement Partnership: developing relationships to deliver excellent customer service through procurement. Institute‚Äôs CEO, Jo Causon and Head of Research & Insight, Brian Weston, talked us through the findings of the research. The presentation was followed by a panel discussion and Q&A with the research sponsors Scottish Water…
This content is only available to members.
Read more

Upfront and personal – the webinar

This research tackles one of the most complex, difficult challenges for service organisations: how to leverage data and channels in order to deliver genuinely personalised, omnichannel customer experiences.√ā¬†Find the webinar presentation here.√ā¬†
This content is only available to members.
Read more
Close search
Basket
Back To Top
Search