Skip to content

On 24 August, we launched our Breakthrough Research on technology and the future of customer experience. Brian Weston, The Institute’s Head of Research and Insight, shared an overview of the recent research results. This pan-sector research investigates how technology and applications are impacting or could impact customer service. The report examines customer attitudes about potential applications to improve service,…

This content is only available to members.
Basket
Back To Top
Search