Skip to content

On 20 September, we revisited our Breakthrough Research : The Customer Service Dividend Revisited. Brian Weston, The Instituteā€™s Head of Research and Insight, and CEO Jo Causon shared an overview of the recent research results. During this launch, we examined the relationship between customer satisfaction and business performance over the last 5 years. We also…

This content is only available to members.
Basket
Back To Top
Search