Guidance Notes ⋆ Institute of Customer Service

Business Benchmarking and ServCheck survey set up guide

October 21, 2020
Guidance Notes, Top Tips

As a Discovery Roadmap or Trusted Advisory Network member, you have access to annual Business Benchmarking and ServCheck surveys. If you would like to carry out a survey, please speak to your Client Relationship Director (CRD), they will then give…

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How to make an effective complaint

A good moan can make you feel better, but it's only a complaint when it's directed at an organisation or person who, at least theoretically, can do something about it

Handling complaints

The professional and efficient handling of complaints is a critical factor for all organisations, in both the private and the public sector

Setting customer service standards

We are used to such phrases as "100% reliable" and "works everytime" as they relate to products. These product quality standards have developed over time, as consumers have become more demanding of manufacturers

Guidance Notes

Business Benchmarking and ServCheck survey set up guide

How to make an effective complaint

Handling complaints

Setting customer service standards

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Business Benchmarking and ServCheck survey set up guide

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