ServCheck is a powerful tool that measures your team’s alignment and engagement with your customer service strategy. It provides an independent measure and framework to drive a service culture across all areas of your organisation. Things you should do before…
Business Benchmarking is a survey of your customers based on the UK Customer Satidfaction Index (UKCSI) and customer priorities. To make the best of your insight, we recommend using the standard question set, so you can preserve the benchmark and…
This article covers: Database quality requirements Guide to uploading customer database Database quality requirements Addressing your customers Make sure you add customer names to your database, otherwise we will use “Hello Customer” greeting on your survey invite email. Additional data…
A good moan can make you feel better, but it's only a complaint when it's directed at an organisation or person who, at least theoretically, can do something about it
The professional and efficient handling of complaints is a critical factor for all organisations, in both the private and the public sector
We are used to such phrases as "100% reliable" and "works everytime" as they relate to products. These product quality standards have developed over time, as consumers have become more demanding of manufacturers