Below you can find recent media coverage and events for The Institute. If you would like to discuss a media opportunity with us or request a comment, please get in touch.
BBC Radio 5 Wake up to Money: Jo Causon discusses abuse of customer-facing workers
As part of her regular slot as business guest on BBC Radio 5 Live’s Wake up to Money, our CEO Jo Causon discussed The Institute’s Service with Respect campaign to shine a light on the abuse of customer-facing workers. Jo highlights the latest research conducted by the Institute to show the breadth and scale of the abuse of customer-facing…
Forbes Opinion Piece: Three Essential Qualities Of Effective Service Leaders
As part of her regular column with Forbes, our CEO Jo Causon discusses the key qualities of leaders who put…
Watch: Jo Causon returns to BBC Breakfast to discuss Service with Respect Campaign
Our CEO Jo Causon returned once more to the red sofa at BBC Breakfast, to discuss tour latest research and…
Listen: Jo Causon on BBC Radio 4’s Today Programme discussing our Service with Respect Campaign
Our CEO Jo Causon joined BBC Radio 4’s Today Programme to discuss our Service with Respect campaign to highlight and…
Forbes Opinion Piece: Tackling The Epidemic Of Violence And Abuse Against Service Workers
As part of her regular column with Forbes, our CEO Jo Causon discusses the timely and important issue of abuse…
The Guardian article: Openreach engineers trial panic alarms as incidents of abuse and assault soar
In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of…
The Times article: John Lewis knocks M&S off top spot for customer satisfaction
Our latest UK Customer Satisfaction Index (UKCSI) results were covered in The Times, which detailed out the top performers with…
Forbes Opinion Piece: Can Customer Service Solve The Global Consumer Confidence Crisis?
As part of her regular column with Forbes, our CEO Jo Causon reveals the economy-focused results of our latest UK…
The Times article: Businesses call for action on abuse of public-facing staff
In an article in The Times, our CEO Jo Causon discusses the urgent need for greater protections for all public-facing…
Forbes Opinion Piece: How Customer Trust Can Shield Your Business In A Crisis
As part of her regular column with Forbes, our CEO Jo Causon has written about how a strong focus on…