In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Customer Service NewsInterviewMedia CoverageResearch

Customers fed up with Covid excuse for bad service

July 7, 2021

BBC News covered the launch of our UK Customer Satisfaction Index (UKCSI) findings on 7…

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Latest News

Jo Causon on Service with Respect – New Legislation

April 29, 2022
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Jo Causon and financial times logo

Customer-facing staff are bedrock of our economy

April 14, 2022
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This week’s Parliamentary Bill is a welcome step forward for our Service Nation

September 17, 2021
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Customers fed up with Covid excuse for bad service

July 7, 2021
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All News Updates

GDPR

CityAM: GDPR is one year old, but has it helped business or eroded trust?

May 24, 2019
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first direct takes top spot for UK customer satisfaction

January 22, 2019
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Amazon retains top spot for customer satisfaction as turmoil on the UK high street continues

July 3, 2018
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Banking customer satisfaction reaches record high

July 3, 2018
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Celebrating award-winning customer service

March 5, 2018
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Amazon on top again for customer satisfaction

January 19, 2018
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A time for giving: Macmillan is top charity for satisfying customers and donors

December 21, 2017
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BEIS consultation on the Green Paper on Corporate Governance Reform

February 15, 2017
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