Below you can find recent media coverage and events for The Institute. If you would like to discuss a media opportunity with us or request a comment, please get in touch.
Interview with The Telegraph: Why aren’t we being served?
Jo Causon was interviewed for a feature piece in The Telegraph highlighting the best and worst of customer service in the UK. The article also quotes extensively from The Institute’s research.
The last stand of the call-centre worker
The Economist featured The Institute’s latest UK Customer Satisfaction Index (UKCSI) in an article about the rise of customer service…
Believe it or not, some companies still put their customers first
The Observer featured a comment from Jo Causon around The Institute’s latest UK Customer Satisfaction Index (UKCSI), highlighting that companies…
Third of UK customers will pay more for excellent service, despite cost-of-living crisis
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a…
Utilities sector ranked least popular by customers as scandals mount
The Institute’s latest UK Customer Satisfaction Index (UKCSI) is featured in City A.M, with a focus on the challenges faced…
Customer satisfaction plunges as AI chatbots take charge
Our CEO Jo Causon gives comment to The Telegraph as The Institute’s latest UK Customer Satisfaction Index (UKCSI) shows another…
Time to tackle abuse of insurance staff
Our CEO Jo Causon penned an opinion piece in the Insurance Post discussing our latest research into and government engagement…
Open letter urges government to record assaults on public service workers in official statistics
Our CEO Jo Causon is quoted in an article by retail-focused publication The Grocer, discussing our recent open letter calling…
Nearly one-third (31%) of UK service workers consider leaving their role after abuse
New data from the Institute of Customer Service finds 20% of those experiencing hostility have taken sick leave in the…
Jo Causon on BBC Radio 5’s Wake up to Money
The Institute’s CEO Jo Causon appeared on BBC Radio 5’s Wake up to Money to discuss our Service with…