In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

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InterviewMedia Coverage

The Telegraph: Self-checkouts to wipe out hundreds of Christmas jobs

October 30, 2023

  The Institute's CEO Jo Causon comments in an article focused on the rise of…

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Jo Causon on NCSW 2022, BBC Radio Wales

October 10, 2022
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Mariella Frostrup, Times Radio

October 3, 2022
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BBC News: UK Hospitality “urged all customers to treat staff with respect

August 23, 2022
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UK customer service complaints at highest level on record, research finds

July 5, 2022
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All News Updates

Customer satisfaction with retailers at lowest level since 2015

January 30, 2021
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Jo Causon on Ian King Show (Sky News)

January 25, 2021
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Jo Causon on BBC Radio Surrey & Sussex

January 12, 2021
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More than a million over 65s have experienced bad customer service because of their age

December 21, 2020
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Jo Causon on LBC’s Nick Ferrari at Breakfast

November 2, 2020
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Our ‘Service with Respect’ campaign on BBC 4’s You and Yours

August 24, 2020
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Employees facing increased customer hostility as lockdown eases

July 22, 2020
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BBC Breakfast News: launching our ‘Service with Respect’ campaign

July 20, 2020
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