In the News

Please see below a few examples of recent media coverage of The Institute. If you would like to discuss a piece with us or request a comment, please get in touch: media@icsmail.co.uk

Featured News

Customer Service NewsMedia Coverage

Mariella Frostrup, Times Radio

October 3, 2022

Our research with customers suggests that interactions with chatbots can be amongst the least satisfying…

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Latest News

Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

November 2, 2022
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ITV News: Retail staff report spike in customer abuse as soaring cost of living ignites tempers

November 2, 2022
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BBC Breakfast: Customer Service Staff Abuse feature – 28 October 2022

November 1, 2022
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online conclusion of the transaction. the opening of a new startup. business handshake, via phone and laptop. vector illustration in a flat style investor holds money in ideas online. - Vector

Trust is key to maintaining customer spending through the cost of living crisis

November 1, 2022
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All News Updates

Amazon on top again for customer satisfaction

January 19, 2018
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A time for giving: Macmillan is top charity for satisfying customers and donors

December 21, 2017
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BEIS consultation on the Green Paper on Corporate Governance Reform

February 15, 2017
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Customer satisfaction rise underpins Tesco financial recovery

January 18, 2017
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Amazon tops the charts for satisfied customers

January 18, 2017
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Customer satisfaction in the automotive industry is on the up, but businesses urged to ‘get it right first time’

July 27, 2016
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UK public sector leaders call for shared vision to improve customer service, despite financial pressures

September 21, 2015
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Customer complaints see 8-fold rise on social media

July 27, 2015
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