Skip to content

“Good customer service is only possible where an organisation is clear about what it is trying to do, who it is trying to serve, and then actually delivers on that. It is about being very clear about the purpose and direction of travel, understanding what the customer wants, and then executing that consistently.” 

– Jo Causon, CEO, The Institute of Customer Service in Money Marketing article ?

The Institute of Customer Service

Basket
Back To Top
Search