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Jo Causon and financial times logo

The issue of prestige for frontline service workers ‚ÄstFT 6 April Want to Understand Power in the 21st Century¬†‚Äď is critical for the UK‚Äôs service economy. Customer-facing staff account for 61% of the nation‚Äôs workforce. They are the very bedrock of our economy, and yet, as your article points out, very few operate in ‚Äėcredentialed‚Äô roles.

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