The Heathrow debate has reared its head once again, owing to the Governmentās backing for a third runway and this weekāsĀ calls for a review of the way it is regulated, as passenger charges rise and operating standards fall. Those in…
No business, society or organisation operates in a vacuum, and we have long lived with turbulent and changing landscapes. In fact, innovation often occurs when we are at our most challenged. I think the issue is being clear about what…
Since its first months in office, the Government has signalled its desire to deliver economic growth. Making this a reality, however, is more difficult than perhaps we all expected, and the question as to whether regulation has a part to…
From Washington to Davos, many of the worldās most influential leaders ā in both business and politics ā face an increasingly uncertain year ahead. Cutting through the noise on both sides of the Atlantic this week, however, has been artificial…
It was a pleasure to welcome many of you to the in-person launch of our latest UK Customer Satisfaction Index (UKCSI) this week. Hearing about the work that goes on across our member base to drive forward the service agenda…
Happy New Year to you all. I hope the past few weeks have given you a chance to relax and recharge, and that you return ready to make 2025 a year of growth. Each year, the festive period reminds us…
As we approach the new year, following the rush of the holiday season, itās an ideal moment to reflect on the challenges and opportunities ahead. In 2024, a new government took office with an ambitious agenda for change. However, the…
As we approach the end of 2024, itās time to reflect on what has been another eventful year for many organisations. And given this is my last note to you before Christmas; in keeping with tradition, Iād like to take…
As 2024 draws to a close, I do hope we can all find a moment to reflect on not just the business challenges, but also the successes, innovations and ways of driving up productivity and effectiveness. Working across such a…
Revised figures published by the Office for National Statistics this week revealed thatĀ the UKās productivity crisisĀ is worse than expected. This data presents yet another economic warning sign thatās difficult to ignore. When combined with persistent low growth, Budget-induced cost hikes…
