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Head to Head with Dr Charles Young

In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dr Charles, Medical Professional. Listen to Jo and Dr Charles discuss leadership, customer service…

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Business people studying list of rules, reading guidance, making checklist. Vector illustration for company order, restrictions, law, regulations concept

Stormy conditions ahead?

Some may view regulators signalling their willingness to impose significant fines for poor customer service as a positive step; it certainly indicates how serious service breaches will be taken, which is a good thing given the importance of service to…

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