Esker helps organisations eliminate paper and improve business processes by through the use of document automation solutions. Esker automates every phase of order processing and customer issue management. Regardless of how documents are received (e.g., email, fax, paper, EDI or web), companies can process and track any order or claim with complete accuracy, visibility and efficiency — all from the same easy-to-use interface and with limited manual requirements.
Higher efficiency can also be gained in invoicing, accounts payable and purchasing to shorten order-to-cash and procure-to-pay cycles. Built on patented technology, Esker solutions address the challenges of manual document processing that limit an organisation’s ability to increase speed and accuracy, raise productivity, reduce complexity, control costs and improve customer satisfaction. Web: https://www.esker.co.uk
Echo Managed Services
Outsourced, end-to-end customer journey experts, specialising in multi-channel customer-centric contact centre and debt collection solutions. Our mission is to improve outcomes for clients and their customers, by building bespoke models that provide the perfect solution to both client and customer needs, evolving expectations, and an ever-changing business landscape. Our people are our greatest asset; highly skilled, trained to be true brand ambassadors, and empowered to make a real difference in the pursuit of customer excellence.
CP2 Experience is a specialist customer experience consulting and training company. We work with clients who are committed to delivering a customer experience that differentiates their brand, creates loyal customers and drives profitable growth. Our clients recognise their people are their biggest asset in the drive for customer led growth.
By working closely with cross business senior teams, CP2 helps clients improve business performance through an innovative blend of strategic consultancy that provides real insight, by redesigning the customer experience and the sales experience and by developing bespoke training that embeds new leader, manager and employee behaviour
Bosch Service Solutions
Bosch Service Solutions is a leading global provider of Business Process Outsourcing for complex business processes. As service designers we place your customers at the core, developing innovative business models and solutions, using the latest technology. Our 8,000 associates across 27 locations deliver high quality customer services and with each interaction they create a positive brand experience for your customers.
Bosch Service Solutions - Intelligent, engaging, transformative.
Business Systems (UK) Ltd
At Business Systems we have been specialising in workforce optimisation and customer insight technologies for thirty years. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer problems. Our solutions range from recording and analytics of customer interactions and feedback, through to quality monitoring, workforce management, and process automation. We represent some of the most recognised global innovators in the industry and we add value to every project by ensuring streamlined integration and deployment so that our customers can enjoy fast return on their technology investment.
Paragon Customer Communications
Creating a seamless communication journey is much easier when one company can take care of every stage. And connect the stages in an intelligent, efficient way. From data to digital, from secure documents to direct mail, we send over 4 million messages for our clients. Every single day. We call it joined up communication.’