The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and business leaders together to learn from examples of global service excellence and share best practice. The Conference takes place alongside the UK Customer Satisfaction Awards ceremony.
The event will take place on the 7th March 2017 at Hilton On Park Lane, 22 Park Lane, London, W1K 1BE
InMoment is a cloud-based customer experience (CX) optimisation platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. The company operates as a full-service partner to nearly 400 brands across 95 countries.
Deliberata takes a uniquely customer-centric approach to insight that brings clarity and simplicity to our clients’ complex questions by helping understand what customers really want and how they can best deliver it. Founded by the Institute of Customer Service, we are an independent, not-for-profit consultancy with a passion for making a positive difference for you and your customers – our primary goal is to help you build the capability needed to deliver customer experience improvements that drive sustainable growth.
About BusinessSystems (UK) Ltd
At Business Systems we have been specialising in workforce optimisation and customer insight technologies for thirty years. We apply this in-depth knowledge to provide best-fit solutions and processes to unlock effective answers to customer problems. Our solutions range from recording and analytics of customer interactions and feedback, through to quality monitoring, workforce management, and process automation. We represent some of the most recognised global innovators in the industry and we add value to every project by ensuring streamlined integration and deployment so that our customers can enjoy fast return on their technology investment.
Having a reliable partner ready to support you during an unexpected service disruption is vital for your business.
Over the past 26 years, we have supported businesses with dedicated staff who can be fully operational within two hours of your emergency. We can be ready to handle incoming calls as an overflow operation, or can provide full, live contact centre support; we can provide support in overtwenty languages, all from our Sheffield-based contact centres.
Customers are extremely important. If it is difficult, complicated or even a point of frustration for your customers to interact with your company, you miss the opportunity to turn customers into active promoters of your brand – or even risk losing them altogether. That’s why at Bosch Service Solutions we help our clients’ shape their customer interactions by delivering a unique customer experience at every customer touchpoint. We believe that this is a key part of running a successful business.
From its global network of 23 sites and Building on Bosch’s reputation for high standards and excellent service; Bosch Service Solutions design Customer Interaction Services that not only meet your customers’ needs, but that also have the potential to create enthusiasm for your brand while assuring a positive return on your customer interaction investments.
Esker helps organisations eliminate paper and improve business processes through the use of document automation solutions. Esker automates every phase of order processing and customer issue management. Regardless of how documents are received (e.g., email, fax, paper, EDI or web), companies can process and track any order or claim with complete accuracy, visibility and efficiency.