UK Customer Satisfaction Awards - Winners 2024 ⋆ Institute of Customer Service

Congratulations to this year's winners!

Our latest UK Customer Satisfaction Awards ceremony took place on 12 March, 2024 at Hilton Park Lane, London. A big thank you to all attendees for joining us in celebrating the teams that have delivered exceptional customer service, and congratulations to all the winners this year!

See all winners

Interviews with all category winners are available below:

Winner Interviews 2024

Ageas

Aba Quality Monitoring – Best Customer Experience

Dulux Decorator Centre

Ipsos – Customer Feedback Strategy

British Gas

Kantar – Customer Focus Award – Large Enterprise

Novuna Vehicle Solutions

Landmark Information Group – Sustainable Customer Service

Octopus Energy

Paragon – Best Application of Technology

AXA Health + Ipsos

Pension Insurance Corporation – Customer Satisfaction Innovation Award

Virgin Atlantic + Kantar

ProInsight – Best Use of Customer Insight

Knight Frank

TLF Research – Best Customer Satisfaction Strategy Award

Hydraulics Online

Freshworks – Customer Commitment Award B2B

OVO

Employee Engagement Strategy

Specsavers

Best Return on Customer Service Investment

Openreach – Chris Herbert

Customer Service Strategic Leadership

Sky & Openreach

Best Customer Service Partnership

Cabot Financial

Customer Commitment Award B2C

Registry Trust

Customer Focus Award – SME

Boots UK – Lauren Franklin

Customer Service Professional of the Year

Ocado

UKCSI Best in UK

Zurich – Peter Sanderson

Changemaker Award

Pension Insurance Corporation

Trusted Quality Provider